F&b Manager - New York, United States - The Michelangelo Hotel

The Michelangelo Hotel
The Michelangelo Hotel
Verified Company
New York, United States

1 day ago

Mark Lane

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Mark Lane

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Description

Compensation Type:

Yearly Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S.

gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.

Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.


Location:


As the premier Italian hotel in New York City, The Michelangelo Hotel brings all the boutique amenities and designs of Modern Italian Lifestyle to Times Square — New York City's very own Crossroads of the World.

Business travelers and vacationing guests revel in the luxurious comfort of this urban oasis with its refined rooms, opulent suites and smoke-free atmosphere.

Welcoming and spacious, the rooms of our boutique hotel are thoughtfully designed to blend sophisticated style, lavish comforts and luxury amenities with the hotel's Neoclassical features to evoke authentic Italian elegance.

The Michelangelo Hotel offers 179 rooms including 52 suites that are among the largest in NYC, a notable rarity among high-end boutique hotels.


Overview:


The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet's operations, while maintaining a profitable F&B outlet and high quality products and service levels.

He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.


Responsibilities:


  • Oversee all aspects of the daily operation of the outlet.
  • Supervise outlet personnel.
  • Respond to guest complaints in a timely manner.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
  • Prepare and submit required reports in a timely manner.
  • Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
  • Monitor quality of service in F&B outlet.
  • Assist in menu planning and preparation.
  • Ensure compliance with all local liquor laws, and health and sanitation regulations.
  • Ensure compliance with SOP's in all outlets.
  • Ensure compliance with requisition procedures.
  • Be visible on the floor and assist staff as needed during each meal period.
  • Conduct staff performance reviews in accordance with Highgate Hotel standards.
  • Ensure the training of employees on SOP's and technical job tasks.
  • Be involved in and/or conduct departmental and hotel training (CARE, _One to One_), etc.
  • Complete tip reporting.
  • Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and threemeal concept standards.
  • Ensure overall guest satisfaction.

Qualifications:

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and serviceoriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sour
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