Patient Access Associate 3 - Fairfax, United States - Inova Health System

Inova Health System
Inova Health System
Verified Company
Fairfax, United States

1 day ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Full time
Description
The Patient Access Associate 3 provides excellent service by identifying customer needs and fulfilling customer expectations. Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures. Verifies and enters insurance information and authorization/referral requirements into databases.

Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and ensures a safe patient care environment to the fullest potential, in an effort to achieve team goals.

**Job Responsibilities

  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
  • Accepts and provides direct/honest feedback between team members in a nonpunishing manner.
  • Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
  • Supports scheduling activities by conducting preservice activities such as insurance verification/submission.
  • Gathers information about customer complaints in a courteous and professional manner.
  • Troubleshoots individual admission issues in collaboration with other departments/staff.
  • Identifies and communicates payroll authorization and referral requirements.
  • Delivers an acceptable volume of work with high levels of accuracy. May perform additional duties as assigned.

Additional Requirements
Experience - 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.

Education - High School diploma or equivalent.
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