Hiring Car Enthusiasts - South San Francisco, United States - PRIVATE LABEL MFG

PRIVATE LABEL MFG
PRIVATE LABEL MFG
Verified Company
South San Francisco, United States

1 day ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Must submit one-way interview video to be considered

About PLM (Private Label MFG)

Mission
Our mission is to provide car enthusiasts the best value performance parts. Founded in 2005, Private Label MFG is a leading automotive parts design, engineering, manufacturing, e-commerce company.


Vision
To reach ten million car owners maximize their cars performance.


Core Values

  • We are commited
  • We are results driven
  • We are transparent
  • We are humble
  • We embrace change


PLM is looking for an E-Commerce Customer Service Representative to be responsible for order review, order processing, order confirmation, generate returns, answer questions, customer service related responsibillites.



Qualifications:

  • Current/Preivous Expereince with ecommerece platform (Shopify, BigCommerce, Magento.)
  • Previous Expereince with customer service related fields.
About PLM (Private Label MFG)

Our mission is to provide car enthusiasts the best value performance parts. Founded in 2005, Private Label MFG is a leading automotive parts design, engineering, manufacturing, e-commerce company.


Responsibilites:

  • Have a strong desire to excel in a sales driven environment. Be 100% commited.
  • Provide exceptional customer service by responding to inquiries, resolving issues, and addressing customer concerns.
  • Assist customers with product selection, order placement, and tracking.
  • Maintain accurate customer records and update information as necessary
  • Collaborate with internal teams to ensure timely and accurate resolution of customer inquiries
  • Process returns, exchanges according to company policies
  • Stay uptodate on product knowledge and industry trends to effectively assist customers
  • Identify opportunities for upselling and crossselling.
Additional

Qualifications:

  • High school diploma or equivalent required; associate's degree+ preferred
  • Previous experience in a customer service role
  • Excellent verbal and written communication skills
  • Strong problemsolving and decisionmaking abilities
  • Ability to multitask and prioritize tasks in a fastpaced environment
  • Proficient in using ecommerece platform (Shopify, BigCommerce, etc.)
  • Detailoriented with a high level of accuracy in data entry
  • Ability to work independently as well as part of a team
  • Be a contributing member of the Sales Team in revenue, culture, and brand image.
We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. Join our team of dedicated professionals who are committed to providing exceptional customer service.


Pay:
$ $50.00 per hour

Expected hours: 37.5 per week


Benefits:


  • 401(k)
  • 401(k)
matching

  • Health insurance
  • Paid time off
  • Parental leave

Compensation package:

  • Bonus opportunities

Schedule:

  • Day shift
  • Monday to Friday
  • Weekends as needed

Travel requirement:

  • No travel

Work Location:
In person
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