Assistant Director, Customer Service - Beaumont, United States - Lamar University
Description
Position InformationPosting Number
Position Title
- Assistant Director, Customer Service
FTE - 1.0
Position Type - Staff
Department - Student Financial AidPosition Summary Information
Job Summary/Basic Function
**About This Role: -
What You'll Do - Position Responsibilities
- Counsel students regarding financial aid, scholarship and veteran benefit eligibility,
- Uses judgment and problemsolving skills to assist in awarding students, including those
- Manages data in the Banner, Navigate, CRM (Slate) databases using knowledge of federal
scholarship funds.
- Modifies packages based on enrollment changes, additional funding etc. while
- Reviews IRS tax data, Verification worksheets and any other requirement documents
- Supervises personnel, which includes work allocation, training and problem resolution.
- Oversees all facets of the student experience by ensuring quality customer services in
- Effectively and consistently communications with staff across campus to determine
- Represents the department at special events such as high school college nights, financial
- Oversees all student interaction with the Student Aid office as it relates to Scholarships,
designing programs to assist students and promote all areas of the department.
- Serves as the reviewer for professional judgement as it relates to determining student aid
- Engages positively with colleagues, handles conflict directly and professionally,
colleagues, provides and accepts constructive feedback, follows through on
commitments, and supports final decisions that are made.
- Contributes to the overall success of the Office of Student Aid by performing all other
- Oversees all student interaction with the Student Aid office as it relates to Scholarships,
designing programs to assist students and promote all areas of the department.
Key Competencies:
- The ability to verify vital details and ensure that all information has been provided.
- The ability to adapt to changes while remaining focused on goals.
- The ability to take initiative and be proactive when suggesting improvements and solving problems.
- The ability to multitask by managing a variety of tasks required each day.
Physical Requirements:
- Works in an office environment for 6 to 8 hours
- Occasional lifting, pushing, climbing, and pulling may be required.
- Work environment involves mínimal exposure to physical risks.
- Regularly use headphones and earpiece.
- Occasionally lift 1015 pounds.
Job Conditions:
- Office environment with controlled temperature. Moderate exposure to noise.
Benefits:
- Health, dental & vision insurance
- Life insurance
- State of Texas Retirement plans
- Tuition covered at 100% for employees, spouses and/or eligible dependent.
- Paid time off vacation, sick, and holidays.
- To see more information about the available benefits, please visit
:Insurance - Lamar University
Minimum Qualifications
- Bachelor's degree required
- Minimum of 3 years customer service leadership experience
- Able to obtain and retain full access to NSLDS (National Student Loan Database System)
EEO Statement
Lamar University is An Equal Opportunity Employer
Veteran's Preference Statement
Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section
Preferred Qualifications
- In addition to the amazing qualifications and experiences listed above, if we had our say, we would also look for: Higher education
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