Jobs
>
Miami Beach

    Concierge Coordinator - Miami Beach, United States - The University of Miami

    The University of Miami
    The University of Miami Miami Beach, United States

    2 weeks ago

    Default job background
    Description

    Current Employees:


    If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process.

    To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

    The University of Miami is currently seeking a Concierge Coordinator to work at Miami Beach Concierge Medicine.

    The incumbent liaises between referral sources, hospitals, and physicians to meet the healthcare needs of patients seeking medical care within the University of Miami Health System.


    CORE JOB FUNCTIONS

    • Coordinates the full cycle of medical services for international or VIP patients by gathering all pertinent data from patient, referring physicians, and payers.
    • Organizes transportation and lodging for patients transferring to or seeking services at UM facilities.
    • Schedules appointments, registers patients, and verifies insurance coverage.
    • Negotiates discount and bundled package pricing, and obtains letters of agreement and payments from self-pay patients and other payers within guidelines.
    • Follows up with patients and non-contracted payers to collect funds.
    • Serves as an after-hour contact for one week on a rotating basis.
    • Troubleshoots any problem independently and expeditiously.
    • Adheres to University and unit-level policies and procedures and safeguards University assets.
    Department Specific Functions
    Communicates with patients regarding our programs and services via phone calls using Nice In Contact phone system or e-mail.
    Facilitates membership agreement signature and payment collection for patients interested in joining UHealth Concierge program.

    Onboards new Concierge members by scheduling meet and greet meetings for patients with physicians to establish primary care provider and codes new members in Epic as well as in internal department logs for tracking purposes.

    Manages medical services for UHealth Concierge members by gathering all pertinent data and coordinating as needed.

    Serves as UHealth Concierge members liaison between clinical departments by gathering pertinent information from both parties to coordinate and provide quality patient care.

    Schedules appointments, registers UHealth Concierge members, and verifies insurance coverage.
    Communicates with UHealth Concierge members regarding estimate amounts due at point of service.
    Coordinates with UHealth Concierge members time of arrival, appointment location, and appointment instructions.
    Follows up with UHealth Concierge members on additional appointments needed, coordinates test scheduling and referrals.

    Answers multiple UHealth Concierge member requests including incoming triage calls, responding to patient questions and then documents messages in the appropriate programs such as UCHART/EPIC or Microsoft programs.

    Documents all patient interactions in department log to ensure continuity of care.
    Reviews Executive Health Inbox for inquiries and provides assistance by working with various departments to handle accordingly.

    Works cooperatively with colleagues and other departments including leadership to solve problems and enhance the smooth and efficient flow of the practice while displaying a positive attitude.

    Responsible for regular communication of the department's role to appropriate internal and external parties.
    Troubleshoots time sensitive issues and must work well under pressure independently and/or in a collaborative environment expeditiously.

    Handles Concierge membership renewal process by communicating upcoming membership expiration dates, facilitating the signature of a new agreement, and collecting payment or offboarding member should they choose not to renew.

    Blocks provider schedules as needed to ensure efficient clinical workflow.
    Communicates confidential information ensuring compliance with all regulatory guidelines (i.e., HIPAA) and University policies as appropriate.
    Adapts to changing work demands and environment. Anticipates potential problems and assists leadership in the development of contingency plans.
    Adheres to University and unit-level policies and procedures and safeguards University assets.
    Must be willing to travel/float between sites.


    CORE QUALIFICATIONS

    Education:
    Bachelor's Degree in related field required


    Experience:
    Minimum 1 year of relative experience required

    The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.


    UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

    As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

    Patient safety is a top priority.

    As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination.

    Failure to meet this requirement will result in rescinding or termination of employment.

    The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.


    Job Status:
    Full time


    Employee Type:
    Staff


    Pay Grade:
    H7
  • University of Miami

    Concierge Coordinator

    2 weeks ago

    University of Miami Miami Beach, United States

    Current Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here $) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please rev ...

  • The University of Miami

    Concierge Coordinator

    2 weeks ago

    The University of Miami Miami Beach, United States

    Current Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please revie ...

  • PayerFusion Holdings LLC

    Concierge Referral-Authorization Coordinator Health Insurance

    1 week ago

    PayerFusion Holdings LLC Miami, United States

    Job Description · Job DescriptionPayerFusion Holdings is looking for an efficient and personable Referral and Authorization Coordinator to work in rapidly growing healthcare Third Party Administrator. Please join a team of excellence and reward. · About Us: · We are a service-bas ...

  • Hersha Hospitality Management

    Concierge

    3 days ago

    Hersha Hospitality Management Miami Beach, United States

    Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities. Your Growth Path Front Desk Supervisor - Guest Service Manager - Assistant General Manager. Your Focu Concierge, Guest Service, Ser ...

  • Four Seasons

    Residential Concierge

    2 weeks ago

    Four Seasons Miami Beach, United States

    Four Seasons Collins Ave [Guest Service / Front Desk Agent] As a Residential Concierge at Four Seasons, you'll: Manage guest requests and inquiries; Coordinate reservations and bookings; Provide personalized service to residents; Maintain a high level of professionalism and discr ...

  • Think Hospitality

    Hotel Front Desk Agent

    1 week ago

    Think Hospitality Miami Beach, United States

    Overall Scope and Responsibility: · Responsible for the registration of new guest, departures, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service ...

  • Think Hospitality

    Hotel General Manager

    3 days ago

    Think Hospitality Miami Beach, United States

    Overall Scope and Responsibility: · Responsible for overseeing registration of new guests, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest pos ...

  • Fontainebleau Florida Hotel, LLC

    Front Services

    1 week ago

    Fontainebleau Florida Hotel, LLC Miami Beach, United States

    "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." · - Morris Lapidus · A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where ...

  • Fontainebleau Florida Hotel, LLC

    Front Services

    3 weeks ago

    Fontainebleau Florida Hotel, LLC Miami Beach, Florida, United States Permanent

    Overview: · "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." · - Morris Lapidus · A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a ...

  • Think Hospitality

    Hotel - General Manager

    3 weeks ago

    Think Hospitality Miami Beach, United States

    Job Description · Job DescriptionOverall Scope and Responsibility: · Responsible for overseeing registration of new guests, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Prov ...

  • Mount Sinai Medical Center (Miami Beach)

    Concierge Pediatrician

    1 week ago

    Mount Sinai Medical Center (Miami Beach) Miami Beach, United States

    Concierge Pediatrician · As Mount Sinai grows, so does our legacy of caring · Located in the heart of Miami Beach, overlooking the breathtaking intracoastal waterway, Mount Sinai Medical Center is dedicated to providing exceptional health care to our diverse community enhanced th ...

  • Loews Hotels

    Guest Services Supervisor

    1 week ago

    Loews Hotels Miami Beach, United States

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. · Job Specific · * Oversees t ...

  • The Setai

    Concierge

    1 week ago

    The Setai Miami Beach, United States

    The Setai. · Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location. · The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropi ...

  • Loews Hotels

    Assistant Recreation Manager

    2 weeks ago

    Loews Hotels Miami Beach, United States

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. · Job Description: · Respo ...

  • Loews Hotels

    Guest Services Supervisor

    2 weeks ago

    Loews Hotels Miami Beach, United States

    Guest Services Supervisor · A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. ...

  • CARILLON HOTEL MANAGEMENT LLC

    Spa & Wellness Operations Manager

    4 weeks ago

    CARILLON HOTEL MANAGEMENT LLC Miami Beach, United States

    Job Description · Job DescriptionThis job description serves as a guide for establishing the criteria to fill a specific job, and to assist in employee evaluation related to that job. The description is subject to change at the management's discretion and may include additional o ...

  • Highgate Hotels

    Guest Services Manager

    1 week ago

    Highgate Hotels Miami Beach, United States

    Compensation Type · Yearly · Highgate Hotels · Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Fr ...

  • MILA

    Host

    1 week ago

    MILA Miami Beach, United States

    RDG Overview: · Envisioned by Marine and Greg Galy through their travels, experiences, and thirst for discovery and adventures, the first MILA restaurant (part of RDG) opened in Miami Beach, FL, in January 2020. MILA is a restaurant, rooftop lounge, and mixology bar aiming to tra ...

  • Riviera Dining Group LLC

    host

    2 days ago

    Riviera Dining Group LLC Miami Beach, United States

    Job Description · Job DescriptionRDG Overview: · Envisioned by Marine and Greg Galy through their travels, experiences, and thirst for discovery and adventures, the first MILA restaurant (part of RDG) opened in Miami Beach, FL, in January 2020. MILA is a restaurant, rooftop loung ...

  • Crew Life at Sea

    Executive Concierge

    3 weeks ago

    Crew Life at Sea Miami, Florida, United States Permanent

    - Serve as the main point of contact for VIP clients, providing exceptional service and anticipating their needs · - Coordinate and manage all aspects of the VIP client experience, including dining reservations, excursions, and special requests · - Build and maintain relationship ...