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- Ability to work well under pressure and meet deadlines while ensuring the delivery of high-quality services.
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Cloud Service Operations Manager - Parsons, United States - Infor
Description
Cloud Service Operations ManagerCountry
Poland
City
Remote Location
Department
Software as a Service
Job ID
38991
The Service Operations Managers team consists of 60 multilingual members with ITIL expertise and professional experience located worldwide to support Infor's business across various time zones.
As part of your responsibilities, you will be managing and administering the Infor Managed Services (IMS) agreements.You will need to adhere to the company policies and procedures, Project Management guidelines (Agile/Prince), and best practices of Service Delivery, such as ITIL v4 to ensure the successful execution of the agreements.
The number of customers in your portfolio will vary depending on the size and complexity of the contract, which is referred to as governance type.
In some cases, you may need to travel and visit customers on-site as per the contract obligations.As a customer service representative for Infor, you will be responsible for directly addressing customer inquiries and ensuring that any issues reported are resolved smoothly.
This requires close collaboration between the various IMS stakeholders, including Operations, Resource Management, Financial Services, Technical and Functional Support.Additionally, the Service Operations Manager and Customer Experience Manager (who is also responsible for the contract) must have an excellent partnership to achieve high service standards and provide mutual benefits for both Infor and its customers.
A Day in The Life Typically Includes:
What You Will Need:
Bonus points will be awarded to individuals who possess Project Management/ITIL Foundation v4 certification or have knowledge related to these areas.
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets.
Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.
Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management
(PBM) and eight
Guiding Principles:
integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM.Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment.Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.
If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.
At Infor we value your privacy that's why we created a policy that you can read here .#J-18808-Ljbffr
