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Receptionist - Fort Myers, United States - Universal Engineering Sciences
Description
Overview
Universal Engineering Sciences (UES) is a nationwide leader in Geotechnical Engineering, Construction Materials Testing and Inspection, Building Code Compliance, Environmental, Occupational Health & Safety, and Building Envelope services.
The Receptionist serves as the first point of contact for visitors and callers, often creating the first impression of a business or organization.
The role plays a crucial role in ensuring the smooth operation of an office by managing communication, providing assistance and creating a positive first impression for visitors and callers.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Physical Demands & Work Environment
Essential Duties and Responsbilities:
Welcoming guests as they arrive, ensuring they feel comfortable and attended to
Managing incoming calls, directing them to appropriate person or department and taking messages when necessary
Handling incoming and outgoing mails, emails, and faxes and ensuring they reach the intended recipients promptly
Coordinating appointments and meetings for staff members, ensuring schedules are organized and conflicts are minimized
Offering information about the company, its services and its policies to visitors and callers
Supporting administrative staff with tasks such as data entry, filing and document preparation
Keep the reception area clean, organized and welcoming including ensuring reading materials are up-to-date
Monitoring visitor access and issuing visitor badges when necessary, ensuring the security of the premises
Using office equipment such as telephones, fax machines and photocopies proficiently
Resolving minor issue and inquiries independently and escalating more complex matters to the appropriate personnel
Keeping accurate records of visitor logs, phone calls and other relevant information
Following company policies and procedures regarding visitor management, confidentiality and security protocols
Offering assistance and support to colleagues and other staff members as needed
Other duties may be assigned
Required Qualifications:
Valid Florida Driver's License with an acceptable driving record (in accordance with our Driver's License and Motor Vehicle Record Check Criteria)
Ability to pass a background check screening in accordance with Florida's Jessica Lunsford Act (or equivalent state classification).
Ability to read & write, and comprehend simple instructions, short correspondence, and memos. Knowledge of written communication formats and composition, including grammar and vocabulary. Ability to present to one or more people, including customers, clients, and other employees of the organization. Ability to speak effectively with colleagues, supervisors, and customers/clients.
Computer skills sufficient to operate a laptop and cell phone, including sending and receiving emails, prepare and present PowerPoint Presentations, and learn Deltek Vision, SAP Concur, and CRM software.
Mathematical skills sufficient to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning ability to handle multiple and changing priorities concurrently. Ability to work with problems and deal with a variety of variables. Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form. Ability to effectively communicate about products, services, and technical requirements to both the client/customer and employees within UES.
Preferred Qualifications:
High school diploma or equivalent (GED)
Exceptional verbal and written communication skills
Demonstrated organizational skills and ability to multitask effectively
Proficient telephone etiquette with clear and courteous communication
Previous experience in a customer service or administrative role may be advantageous
Team:
Administrative Department
Work Type:
Full-Time
Location Type:
onsite
