- Assist guests with their check-in and check-out procedures and throughout their entire stay
- Work proficiently on the hotel's reservation system as well as other computer programs to ensure a seamless workflow
- Handle all financial matters – including credit card and cash transactions – securely, accurately and with the utmost honesty
- Anticipate guests' needs and go out of your way to maximize the guest experience
- Work collectively with other team members to foster a hospitable, approachable and customer-focused and can-do attitude for our guest
Responsibilities:
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Provide information about our hotel, available rooms, rates and amenities and the local area
- Speak using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
- Comply with quality assurance standards.
- Respond to guest requests and/or complaints in a timely and professional manner
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality.
- Available to work a flexible schedule including evenings, weekends, and holidays.
- Perform other reasonable job duties as requested by Supervisors.
Source: Hospitality Online -
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Description
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