Customer Service Representative - South Windsor, United States - Aerial Machine&Tool Corp

Aerial Machine&Tool Corp
Aerial Machine&Tool Corp
Verified Company
South Windsor, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

JOB TITLE

JOB TITLE:
Customer Service Representative


DEPARTMENT:
Customer Service


REPORTS TO:
Customer Service Manager

***: Responsible for specific administrative duties for Administration & Sales/Marketing as well as support for the Sales & Customer Service Departments.


PRIMARY RESPONSIBILITIES:


  • Enter purchase orders into the Visual Manufacturing System and route applicable information accordingly; Manages orders, from order entry to database maintenance and filing.
  • Communicate with customers on order status, confirming order details and sending Customer Quotes.
  • Work with production department and Purchasing to obtain suitable delivery dates; Update and maintain delivery dates based on any changes and communicate to customer.
  • Establish and maintain product knowledge and clearly explain features and benefits.
  • Handle incoming customer telephone orders and questions, providing answers and information as necessary and closing potential sales opportunities.
  • Perform daily administrative tasks within the department
  • Invoicing for all product lines, to include creating and distributing invoices for shipments and complete any customer required paperwork or notifications pertaining to shipments. (Ex. Aeroxchange, lnvoiceWorks, Aerovantix, Exostar.)

OTHER DUTIES:


  • Miscellaneous projects related to process improvement
  • Backup for issuing and maintaining all Sales related documents associated with returned goods (RMA).
  • Backup on Customer Portal administration.
  • Mail distribution
  • Other tasks as assigned by Management.

EDUCATION, EXPERIENCE and SKILLS**:


  • Bachelor's Degree in Business or related field and 2 years of previous experience in customer service. Relevant experience may be substituted for educational requirement.
  • Experience in the manufacturing industry required
  • Experience in the aerospace industry preferred
  • Process Improvement experience preferred (Lean, Six Sigma, ACE RTX/UTX)
  • Microsoft Office Suite experience required
  • Excellent interpersonal and telephone skills required.
  • Selfstarter with excellent communication skills
  • Ability to handle a variety of tasks simultaneously
  • Strong organizational skills and attention to detail
  • Ability to work independently
  • Professional appearance and attitude
  • Ability to deal effectively with professionals, clients and employees at all levels of the organization.

S
UPERVISORY RESPONSIBILITIES:
None


WORKING RELATIONSHIPS:
All levels of Organization

Applicants for this position must be a U.S. Person, as defined by U.S. export control laws.

This position requires an employment agreement.


This position does not require personal protective equipment unless on the shop floor where Safety Glasses are required by all.

**EOE All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or protected veteran status.
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