- Understand Client's current and future portfolio of products (core device/software products, and partnership products)
- Serve as partners' first point of contact for all technical aspects of interfaces with partnership products
- Consistently engage partner organization in identifying and implementing actions related to integrating partnership products into partner system design
- Support the resolution of technical issues during partners' adoption and integration of partnership products
- Communicate issues arising from partners adopting Client's partnership products into their solutions to drive partnership product development and improve effectiveness
- Clearly communicate partnership product functions and features to partners
- Understand partners' solutions and recommend the right Client's partnership products
- Identify and anticipate partners' technical needs and obstacles to implementation
- Collaborate with Product Managers and Product Owners to translate partners' needs to requirements, and with Program/Project Managers to ensure pull-through into sprint-planning
- Coordinate closely with account managers for targeted partner accounts
- Identify competitive positioning opportunities based on partner feedback
- Review and report technical deficiencies/obstacles affecting partnership product adoption and provide guidance to product managers for work-around or product revisions to enhance short-term and long-term results
- Design and utilize internal test infrastructure to ensure partner integrations meet technical, performance, safety, and cyber requirements
- Advocate for Partners' needs to Client internal teams and leadership
- Bachelor's degree in Software Engineering or industry equivalent
- Industry experience in data/software engineering or similar
- Experience in troubleshooting interoperability issues
- Experience in developing software requirements
- Experience with mobile app development
- Experience designing and executing test protocols
- Experience integrating APIs across multiple platforms, including OAuth, REST, and streaming (webhook) integrations
- Ability to analyze, debug, and modify code; familiarity with scripting languages
- Experience with Bluetooth Low Energy protocol
- Experience with or interest in the software product development process for medical devices, particularly working in a design control environment
- Familiarity with firmware design philosophies/language
- Experience working with partners to bring collaborative products to market
- Experience with Web Traffic analytics tools
- Dental insurance
- Health insurance
- Life insurance
- Day shift
- Monday to Friday
- Industry experience in data/software engineering or similar
- Experience in troubleshooting interoperability issues
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Partner Integration Engineer - Remote, United States - DivIHN Integration, Inc
Description
*Title: Partner Integration Engineer (REMOTE)*Location: Remote**Duration: 1.5 years**Summary*Client is recruiting a Partner Integration Engineer to support the expansion of our activities as the premier partnering organization in the diabetes technology space. The Partner Integration Engineer position supports technical collaboration and partnership product development under Client's Partnership programs. The individual in this role will engage extensively with Client's partners and collaborate closely with Client's R&D, Partner Alliance, and Marketing teams. Client's partnership products, including data access modes like the Client API and Partner SDK, are designed to enable Client's partners to develop their own great diabetes devices and software powered by Client CGM data. Partnerships are supported by a dedicated cross-functional team that spans many Client departments. The Partner Integration Engineer is part of that cross-functional team, serving as a critical interface between Client and our partners. The Partner Integration Engineer is responsible for externally representing Client's partnership products and driving their adoption by diverse players in diabetes health and wellness; understanding partners' solutions and recommending the best Client partnership products to support those solutions; and identifying and anticipating partners' technical needs and obstacles to implementation and representing those needs to Client's partnership product development teams. The Partner Integration Engineer is accountable for ensuring that our partners' technical needs are met by our partnership products. This role requires hands-on troubleshooting, detail-oriented problem solving, and following through on partner requests. It's part engineering, part tech support, part product development, and part product evangelism. We're looking for someone with great communication skills, experience working with technical documentation, and the programming know-how to build and test software tools.
*From The Hiring Team:
Industry experience in data/software engineering or similar
Experience in troubleshooting interoperability issues
Experience in developing software requirements
Experience with mobile app development
Experience designing and executing test protocols
Experience integrating APIs across multiple platforms, including OAuth, REST, and streaming (webhook) integrations
*Essential Duties and Responsibilities*• Understand Client's vision and strategy for partnering
Job Type:
Contract
Pay:
$ $95.50 per hour
Benefits:
Schedule:
Application Question(s):
Work Location:
Remote
