Customer Support Specialist Ii - Chicago, United States - MID-WEST WHOLESALE HARDWARE INC

MID-WEST WHOLESALE HARDWARE INC

Verified Company

Chicago, United States

6 days ago

Posted by:

Mark Lane

beBee recruiter

Description

GENERAL DESCRIPTION, PRIMARY RESPONSIBILITIES, JOB DUTIES

Customer Support

Process returns and credit requests, including order entry for replacements.
Check stock availability, track order and delivery status, and other necessary data.
Communicate with vendors, warehouse team, and Accounts Payable as necessary to process returns.
Follow appropriate procedures when determining if material will be returned to factory, warehouse, or scrapped in field.
Partner with suppliers to process direct returns to factory.
Issue credits as outlined by Banner internal procedures.
Utilize required systems including P21 and Salesforce to process returns & credits, maintain accurate records, and respond to customer inquiries.

Inter-Departmental Communication

Work closely with the Contact Center teams to complete customer credit & return requests, generate replacement orders, and provide order status information
Communicate with other departments within Banner as needed to answer questions and resolve customer issues.

QUALIFICATIONS REQUIRED SKILLS, EDUCATION, CERTIFICATIONS, LICENSES

Qualifications

High School diploma or GED required
Associate degree or bachelor's degree preferred
35 years' experience in customer service, preferably in the distribution industry

Competencies/Skills
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Customer Focus:_Ability to build strong customer relationships, deliver customer-centric solutions, and ensure all inquiries are resolved quickly and accurately._
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Interpersonal Skills: _Ability to interact, communicate and build relationships with others_
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Verbal and written communication skills: _Ability to clearly articulate and convey information and ideas in speaking and writing so others will understand_
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Empathy:_Taking an active interest in the concerns of others through social awareness and relationship management and ensuring customer needs are met_
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Technical Learning Capability:_Proficient with or the ability to quickly learn an array of computer hardware and software._