Convention Services Manager - Grand Rapids, United States - Amway Grand Plaza Hotel

Amway Grand Plaza Hotel
Amway Grand Plaza Hotel
Verified Company
Grand Rapids, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint.

Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates.

We invest in supporting your growth and are a company who sees your success as our success.

Choose a property that fits your personality:

the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown - and start your unstoppable career here.

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This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, tuition reimbursement, free downtown parking, free employee meals, hotel and restaurant discounts and more
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SUMMARY
A Convention Service Manager is responsible for working with clients in the planning and executing conventions, conferences and meetings. A CSM is the liaison between the client and the hotel.


Daily Responsibilities:


  • A CSM is responsible for upholding the contractual agreement between the client and hotel.
  • Verify accuracy of bookings and make alterations to reflect any changes.
  • Prepare written correspondence to clients, indicating the role of the Convention Service Department and outlining the timetable for planning their events. Ensure that all planning deadlines are met.
  • Analyze client needs and assist them in developing a program that would best meet these needs while making the most efficient and effective use of hotel facilities.
  • Plan menus for clients according to hotel food and beverage standards.
  • Analyze and maintain client and hotel budgets
  • Arrange meeting requirements, additional rooms needed, VIP arrangements, audio visual needs, etc.
  • Communicate any unusual circumstances or requests to sales manager or appropriate management personnel.
  • Maximize revenue by up selling hotel products and services.
  • Initiate special form for requirements that have been previously agreed upon by contract, letter, discussion, etc.
  • Prepare BEOs and group resumes in tripleseat and floor diagrams in Social Tables
  • Manage and meet deadlines for BEOs and resumes
  • Act as liaison between the client and hotel departments, scheduling Precon Meetings when necessary, arranging last minute details, meeting and greeting clients on arrival and overseeing their events while in house.
  • Coordinate credit, billing and payment arrangements for groups.
  • Assist supervision of accuracy and efficiency of programs and forecasting.
  • Coordinating departmental efforts and communication with catering, sales and other hotel departments by attendance at regular meetings.
  • Other duties as assigned by the Assistant Director of convention or Food and Beverage Director of events.

ESSENTIAL FUNCTIONS

  • Participate in an "aggressive hospitality program," greeting all guests with warmth and enthusiasm, and be attentive to their needs while they are with us.
  • Learn and follow all hotel policies and procedures pertaining to your area of work. Follow established uniform standards and comply with all other company policies.
  • Ability to self manage schedule and work
  • Practice safety standards and reports all unsafe conditions.
  • Provide fast and courteous service to our guests; to accomplish this, a wellorganized work area must be maintained.
  • Conduct yourself in a professional manner at all times as a goodwill ambassador of the hotel to ensure guest satisfaction.
  • Associate's attitude, willingness to please guests, ability to get along with coworkers and supervisors.
  • Ability to follow established guidelines, procedures and policies.
  • Good record of attendance and punctuality at work.
  • Adherence to prescribed grooming and appearance standards.
  • Willingness to perform other duties as assigned.

QUALIFICATIONS

  • Must be able to lift 50 lb.
  • Must be proficient in outlook and Microsoft products
  • Familiarity with Delphi, Tripleseat, Meeting Matrix and/or Social Tables is a plus
  • Must be familiar with hotel layout, products, services, amenities, and history

CERTIFICATES, LICENSES, REGISTRATIONS

  • CMP Certification preferred

EDUCATION and/or EXPERIENCE

  • 2 years previous Catering or Conventions experience
  • Prior Hotel experience
  • Graduate of an accredited Hospitality Bachelors program preferred
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