Transit Road Supervisor - Framingham, United States - WeDriveU

WeDriveU

Verified Company

Framingham, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Road Supervisor will report to the General Manager and is responsible for actively facilitating communications between the field operations team to ensure the service is running efficiently.

Duties and Responsibilities:

Supervises daytoday activities of operators to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices
Provides support, advice and guidance to operators in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, timeoff requests), assessing situations and determining appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future
Ensures a positive work environment for operators by providing coaching, mentoring and nonsafety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service
Monitors ontime performance
Prepares and submits required reports in a timely manner
Supervises compliance with Company policies and/or processes by action and speech; discusses any breech of policy and procedure noted with Operations Manager
Collects and audits employee DVIs
Evaluates the performance of all directreport personnel on a regular basis according to company policy
Administers appropriate employee discipline as necessary

Skills Required and Physical Demands:

Ability to multitask and pay extreme attention to detail.
Selfmotivated with the ability to prioritize and problem solve.
Knowledge of Microsoft Office Suite with intermediate to advanced excel skills.
Outstanding interpersonal and communication skills
Excellent customer service skills
Able to lift 25+ pounds, climb stairs, and be on your feet for an extended period.
Additional skills and physical demands may apply.

Education and Qualifications:

Hard requirements:

Minimum of 5+ years of experience in Operations Management with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience

Preferred requirements:

Experience in public or private alternative transportation demand management (TDM)
Commercial driver's license
Knowledge of DMV policies and procedures

EEOC
National Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.