Director of Operations - Washington, United States - Chick-fil-A | DC USA In-Line

Chick-fil-A | DC USA In-Line
Chick-fil-A | DC USA In-Line
Verified Company
Washington, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Primary Duties and Responsibilities

  • Cocreates with the Operator the longterm vision for profitability, sales and growth
  • Leading and overseeing the coordination of all aspects of restaurant operations
  • Ensures customer satisfaction at all times
  • Engages in immediate problem resolution and shortterm plans to correct critical issues
  • Drives financial performance and provides feedback to leadership and suggest operational actions required to achieve financial targets
- manages the budgeting, forecasting, and financial analysis for the restaurant: establish and post daily sales goals to the team, tracks and charts sales, labor and productivity of each day-part daily, reviews the IPO and works with Operator to improve where needed, establish project budgets to assist managers with proper decision making.
- maintains cashier accountability log and daily cashier reports
- monitor food cost and manage waste
- promotes unity among all team members and leadership through effective and timely communication.
- coaches and mentors team members.
- prepares leaders to speak intelligently about processes, best practices, and the business
- analyzes quarterly CEM reports

  • Drives continuous improvement

Benchmarks & Accomplishments
- certification in all pathway modules
- create a culture of care through winning hearts for guests and team members

  • ServSafe manager certified

Leadership Skills

  • Must possess leadership traits that ChickfilA seeks in future Operators.

- character-aligns with Chick-fil
  • A values
- chemistry-relationship builder, coaches others to perform
- competency-results oriented, systems thinker, quick study
- servant leader, team oriented with a passion for people and world class service
- possesses the ability to drive and manage change


REQUIREMENTS:


  • BA/BS degree or equivalent work experience(5 or more years)
  • Microsoft Office & Microsoft Excel proficient
  • ServSafe Manager certified
- excellent verbal, written, and electronic communication skills

  • Excellent organizational skills
  • Proficient money management skills
  • Deescalation training is a plus


Our goal is to be more than just a "fast food restaurant" and instead be considered one of the most caring companies in the world.

We want to provide great food while pursuing excellence in food safety and quality by ensuring a clean & safe environment, including team member hygiene and restaurant cleanliness.

Along with providing fast and accurate service we aim to maintain genuine hospitality through emphasizing both hospitality and guest recovery at all times.

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