✓ You will be responsible for managing an assigned customer base and contributing to the development of customer relationships ✓ You will serve as the main point of contact for customers and network partners for national freight transport ✓ You will also proactively initiate contact with customers ✓ You will monitor shipments and ensure timely delivery, providing feedback to customers ✓ You will handle delivery obstacles and process complaints ✓ You will prepare order data in our freight forwarding programs for smooth invoicing ✓ You will independently review invoices in electronic clearing programs and handle invoice complaints ✓ In addition, your responsibilities will include cash collection and damage reporting ✓ What we expect: ✓ Ideally, you have completed training as a freight forwarding and logistics specialist or have a comparable qualification ✓ You are already a pro in telephone and personal customer service, and while service orientation is important to you, you also have a strong entrepreneurial mindset ✓ You have previous experience in the direct freight forwarding industry ✓ You have fluent German and good English skills ✓ You are highly motivated, a team player, and have strong communication skills and a confident demeanor ✓ What awaits you: ✓ US - an international, rapidly growing company with all the benefits of a family business and a solid presence in the freight forwarding world ✓ A challenging and diverse role in a dynamic and exciting work environment that eliminates boredom ✓ A great, open-minded team that works together and doesn't forget to have fun ✓ Comprehensive onboarding to quickly and confidently start in the Raben world ✓ We are always looking to develop ourselves and our employees and are open to
