Support Analyst - Tucson, United States - UNIVERSITY OF AZ FOUNDATION

UNIVERSITY OF AZ FOUNDATION

Verified Company

Tucson, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary:

The Business Intelligence List Services Support Analyst & CRM Liaison supports the Assistant Director of List Production in providing highly specific data resources to the UA Foundation and all colleges and units of the University of Arizona to be used for fundraising purposes.

The Analyst is responsible for strategically assessing highest-demand resources for transition to automated services; for creating prototypes and/or testing those new automated services, and for collaborating with other IT and UAF teams to deploy the services to the appropriate audiences.

The Analyst collaborates with various members of the UAF IT team to design and provide relevant reference guides, procedural overviews, and proposals for improvements to current services that lead to improved relationships with service recipients and successful fundraising outcomes via the UAF's CRM.

Duties and Responsibilities

Provide consultation on nonstandard list and data requests as needed and in the absence of the Assistant Director, List Production.
Provide support for rush requests as needed.
Consult and provide strategy input for automating both generation and delivery of data products within security parameters.
Design and provide reference guides and procedural outlines that support the maximization of CRM data services to UAF Central teams and UA colleges and units.
Advise the Assistant Director regarding the timeline and deployment of new products and services to colleges, units, and teams.
Liaise with central UAF teams to offer CRMrelated ideas and guidance to improve team efficiency, streamline business processes, and increase security.
Communicate with the Assistant Director to promptly address all standard list requests within the appropriate timeline.
Analyze and provide insights regarding service request history to inform strategic decisions for future list service enhancements.
Meet with service requesters via phone, MS Teams, and/or Zoom to provide appropriate guidance considering their level of data access and training.
Handle all donor & confidential information with sensitivity and discretion.
Other duties as assigned, including visits to Tucson as needed.

Knowledge, Skills, and Abilities

Must be an innovative, selfmotivated, and handson professional who excels with new and changing technologies in a rapidly growing and fastmoving organization.
Agile in prioritizing the work at hand to meet tight deadlines that are critical to the success of the PAE.
Ability to meet deadlines, prioritize assignments, and handle multiple projects simultaneously.
Experience with business analysis and analytic methodologies.
Experience with business rules analysis.
Experience with gathering and developing requirements documentation.
Experience with developing user experience documentation.
Experience with market research.
Excellent organizational, communication, interpersonal, and networking skills with large groups, as well as with individuals at high levels.
Willingness to take direction, suggest alternatives, and alter project plans accordingly.
Ability to understand and work within budgetary procedures, policies, and restrictions.
Contributes to and adapts in a highly collaborative working environment.
Demonstrated ability to be professional, diplomatic, persuasive, donorcentric, collegial, and effective in working with dynamic, diverse groups to include families, students, faculty, alumni, professionals, university leadership, and others.
Demonstrated excellence in providing superb customer service skills.
Must handle confidential information with discretion.
Ability to work effectively with a wide variety of individuals, including development officers, PAE leaders, and vendors.

Minimum Qualifications

Bachelor's degree in business, related area, or equivalent experience.
One year of related work experience required. Education may count toward years of experience.
Any equivalent combination of experience, training, and/or education as approved by Human Resources.

Preferred Qualifications