Customer Service Representative - Boston, United States - BlueTriton

BlueTriton Boston, United States

3 weeks ago

Description

BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands.

We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services.

Get ready to quench your thirst with exciting possibilities when you join BlueTriton for a fiercely good career doing work that matters.

ReadyRefresh brings hydration that supports a healthy lifestyle, convenience that preserves precious time and sustainability to help improve our world.

Our ReadyRefresh branches and warehouses are where our iconic brands begin their journey to the customer.

Job Description

Our Remote Customer Service Representative (CSR) is a vital part of the growth and success of our business The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns.

Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience.

Reporting Location:
Remote

Schedule:
Monday - Friday from 10:30 am to 7:00 pm EST (9:30 am - 6:00pm CST) Open availability to work Saturday or Sunday (rotational)

Training :
Training will be 8:00 am - 5:00 pm EST (7:00 am - 4:00 pm CST)

Compensation:
$ $17.23 / hour (compensation is based on experience and geographic location)

Bonus:
$500 per month bonus opportunity (based on performance)

Excellent BTB Benefits:
Medical, dental, vision, prescription, life insurance, short-term and long-termdisability, paid vacation, paid time off and much more

What You'll Do Daily:
Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns
Handle difficult customer calls in a courteous and professional manner
Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
Display exceptional decision-making and problem solving capabilities to take immediate action on all calls
Achieve monthly sales/product education goals by making recommendations from out healthy hydration portfolio
Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers

Qualifications

Requirements:
High school diploma or GED
Minimum of 1-yearprevious customer service and/or call center experience
Previous experience with live chat and/or customer retention is a plus but not required
Ability to thrive in a fast-paced environment
Ability to display business maturity at all times and work efficiently without on-site supervision
Technical Qualifications and

Requirements:
The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation
Work environment must be free from distractions, including any background noise that impacts the customer experience
The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred

Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only).

You may not use satellite internet providers
Your device must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
Must be able to certify compliance with requirements regarding internet speed and connection

BlueTriton Brands offers an extensive portfolio of highly recognizable, responsibly sourced and packaged spring water, purified water and water beverage brands that include Poland Spring, Deer Park, Ozarka, Ice Mountain, Zephyrhills, Arrowhead, Origin, Saratoga, AC+ION, Pure Life, B'EAU, Splash Blast and Splash Fizz.

BlueTriton Brands also owns and operates ReadyRefresh, a customizable water and beverage delivery service that has been certified as a CarbonNeutral business.

Based in Stamford, Connecticut, BlueTriton Brands and its affiliates in the United States and Canada employ over 7,000 employees. BlueTriton Brands manages resources for long-term sustainability and helps to safeguard more than 20,000 acres of watershed land.

The Company has 28 production facilities across the United States, 13 of which are Alliance for Water Stewardship ("AWS") certified across 12 sites, with eight of the certified facilities being AWS Platinum, the highest-level certification.

#J-18808-Ljbffr

Customer Service Representative

2 weeks ago

Withings Boston, United States

Withings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables ...
Client Services Representative

1 week ago

Phyton Talent Advisors Boston, United States

Our Client, a Global Financial Services Company, is seeking a Client Services Specialist in their Boston, MA location. · Responsibilities: · Client Service and Inquiry Response: · Proactively respond to custody-related client inquiries on a daily basis. · Collaborate with intern ...
Guest Service Representative

3 weeks ago

Au Bon Pain Boston, United States

This position contributes to Au Bon Pain's success by ensuring ABP guest service and cafe standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging se Guest Service, Representative ...
Customer Service Representative

1 week ago

Polly Boston, United States

Customer Service Representative · Job Overview · Customer Service Representative · Join team of professionals that are out to disrupt and transform the insurance and auto retail industries. Polly is looking for a Customer Service Representative to join our Personal Lines Servi ...
Registration Services Representative

2 weeks ago

Partners Healthcare System Boston, United States

About Us · As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass Ge ...
Client Service Representative

3 weeks ago

Daley and Associates Boston, United States

Client Service Representative Investment Management- Boston, MA · We are currently seeking candidates for a Client Service Representative opportunity with an industry leading Investment Management firm located in Boston, MA. The Client Service Representative will develop and uti ...
Client Services Representative

1 week ago

Beacon Hill Boston, United States

To Apply for this Job Click Here · Our client, an asset management company in Boston, is seeking a temporary Client Services Representative to join their team in early June. This role is slated for 3-6 months with perm potential and has a rotational schedule with shift changes ...
Customer Service Representative

1 week ago

Circle K Stores, Inc. Boston, United States

Store : 1 Sunderland Rd, Whately, Massachusetts 01093 · Availability - Shift/DaysFlexible Availability · Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun envi ...
Service and Sales Representative

1 week ago

Auto-Chlor System Boston, United States

Job Description · Job Description Salary: $56,000-$65,000/year · Auto-Chlor System is immediately hiring for a Service and Sales Representative for our Foxborough, MA location. Come be a part of a growing organization with a strong brand reputation that thrives off reliable cust ...
patient service representative

4 weeks ago

Beth Israel Lahey Health Boston, MA , USA, United States

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Regular · Scheduled Hours: · 40 · Work Shift: · Day (United States of America) · Patient Service Representative plans oversee & organize daily operations ...
Client Services Representative

4 weeks ago

NVA Boston, United States

Back Bay Veterinary Clinic is passionate about building the ultimate bond and experience between pet parents and our veterinary team. Providing our companion animals with exceptional medical care is what sets us above the rest. · What we are looking for: · A Full-time Client Se ...
Patient Service Representative

10 hours ago

Beth Israel Lahey Health Boston, United States Part time

Job Type: Regular · Time Type: Part time · Work Shift: Day (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Patient Service Representative; 8-hour shifts, 8:30 ...
Service Sales Representative

3 weeks ago

CentiMark Boston, United States

QuestMark has an exceptional opportunity for a full-time Service Sales Representative to maintain and establish service sales in Boston, MA This role offers a base salary of $55k - $65k, plus commissions · QuestMark, a division of CentiMark Corporation · , is the nation's larges ...
Client Services Representative

1 week ago

Beacon Hill Staffing Group Boston, United States

Our client, an asset management company in Boston, is seeking a temporary Client Services Representative to join their team in early June. This role is slated for 3-6 months with perm potential and has a rotational schedule with shift changes weekly. This position additionally co ...
Customer Service Representative

1 week ago

Indotronix International Corporation Boston, United States

Job Title: Customer Service Representative Enlish/Spanish Bilingual · Location: 133 Portland St, Boston, MA 02114 · 6+ Months contract · Onsite role: · Candidate must be fully vaccinated as per State of MA law. · Interact face to face live with walk in clients · Research an ...
Client Service Representative

3 weeks ago

MFS Investment Management Boston, United States

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. ...
Customer Service Representative

2 weeks ago

Signature Flight Support Boston, United States

Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition as ...
Guest Services Representative

2 weeks ago

Ropes & Gray Boston, United States

About Ropes & Gray: · Ropes & Gray is a preeminent, global law firm. The firm has been ranked in the top-three on The American Lawyer's prestigious "A-List" for seven years and is ranked #1 on International's "A-List" in the U.K.rankings that honor the "Best of the Best" firms. ...
Client Services Representative

2 weeks ago

NVA Boston, United States

Back Bay Veterinary Clinic is passionate about building the ultimate bond and experience between pet parents and our veterinary team. Providing our companion animals with exceptional medical care is what sets us above the rest. · What we are looking for: · A Full-time Client Serv ...
Customer Service Representative

1 week ago

Signature TECHNICAir Boston, United States

Job ID 10542 Date Posted 05/14/2024 Location East Boston, Massachusetts Airport Boston Logan Int'l Airport Company Signature Flight Support LLC Job Type Full time Job Level Standard Apply Now · Job Description · Signature Aviation is a market leading global aviation services pr ...