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    Hybrid Customer Service Representative - Boston, United States - Withings

    Withings
    Withings Boston, United States

    3 days ago

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    Description

    The Role at Withings:

    • The position of WHS Customer Support Representative at Withings is crucial for maintaining strong customer satisfaction and reducing ticket volume.
    • Responsibilities:
    • - Efficiently manage internal queues and minimize unresolved tickets
    • - Enhance the internal knowledge base
    • - Improve reports on Withings products
    • - Lead cross-team projects to address top contact reasons
    • - Analyze key indicators to enhance customer experience and minimize contact rate on high-volume topics

    Requirements:

    • - Technical Field Associates Degree or higher with 0-3 years of customer service experience in hardware or SAAS
    • - Excellent problem-solving skills with critical thinking
    • - Strong interpersonal skills and credibility-building abilities
    • - Passion for providing exceptional customer support
    • - Detail-oriented with a commitment to excellence
    • - Adherence to deadlines and 24-hour communication SLAs
    • - Healthcare industry experience is a bonus
    • - French or Spanish language skills are a plus

    Benefits at Withings:

    • - Healthcare offerings, including options with no employee-paid premiums
    • - One Medical and Talkspace memberships for all employees
    • - 6% retirement plan match (401k)
    • - Life insurance & disability options at no cost
    • - Competitive Paid Time Off plans
    • - Family Leave options
    • - Wellness and preventative care reimbursements
    • - Daily lunch stipends
    • - Employer-funded HSAs and FSAs
    • - Bike-to-work benefit
    • - Product ownership and beta testing
    • - Flexible hybrid work model

    Equal Opportunity:

    Withings values diversity, equity, and inclusivity for fostering innovation. They embrace the unique skills and perspectives of each team member to create technology that enhances everyday health.

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