- The WHS Customer Support Representative will be the main point of contact for dedicated products, partners, or services. Their key role is to reduce incoming ticket volume and enhance customer satisfaction.
- Responsibilities:
- Efficiently manage internal queues and minimize unresolved tickets
- Enhance the internal knowledge base
- Improve reports on Withings products
- Lead cross-team projects to address top contact reasons
- Analyze key indicators to enhance customer experience and minimize contact rate on high-volume topics
- Technical Field Associates Degree or higher with 0-3 years of customer service experience in hardware or SAAS
- 1-3 years of customer service experience in hardware or SAAS, even without a degree
- Excellent problem-solving skills with critical thinking
- Strong interpersonal skills and credibility-building abilities
- Passion for providing exceptional customer support
- Detail-oriented with a commitment to excellence
- Adherence to deadlines and 24-hour communication SLAs
- Healthcare industry experience is a bonus
- French or Spanish language skills are a plus
- Healthcare offerings, including options with no employee-paid premiums
- One Medical and Talkspace memberships for all employees
- 6% retirement plan match (401k)
- Life insurance & disability options at no cost
- Competitive Paid Time Off plans
- Family Leave options
- Wellness and preventative care reimbursements
- Daily lunch stipends
- Employer-funded HSAs and FSAs
- Bike-to-work benefit
- Product ownership and beta testing
- Flexible hybrid work model
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Customer Service Representative - Boston, United States - Withings
Description
Withings is dedicated to becoming the trusted leader in clinical-grade smart health devices. They are known for their smart scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables.
About the Role:
Requirements:
Benefits:
Equal Opportunity:
Withings values diversity, equity, and inclusivity for fostering innovation. They embrace the unique skills and perspectives of each team member to create technology that enhances everyday health.
