Customer Care Associate - Angola, United States - DuMor Water Specialists
DuMor Water Specialists
Angola, United States
Verified Company
3 weeks ago
Description
Job Title:
Customer Care Associate
Department:
Office
Reports To:
Office Manager
Responsibilities include the following:
- Preparing drive-through during opening and closing for customers
b. Turning on the computer and phones
c. Making sure the drive-thru is clean and orderly
d. Checking all products for cleanliness and stock
- Keeping DuMor clean as a whistle
b. Maintaining products, keep in stock, keep dust-free
c. Making sure office is swept and clean
d. Inspecting trash and disposing when necessary
e. Keeping bathrooms clean and useable; Replacing toilet paper, paper towel, etc.
f. Maintaining a clean break room/kitchen for employees
g. Picking up trash and other debris in front of customer entrance
- Greeting customers
b. Answering questions, helping customers making an informed purchase
c. Product knowledge
d. Checking out customers paying with cash, check, or credit card
- First to answer incoming phone calls
b. Taking payments over the phone
c. Answering questions
d. Shipping filters when necessary
- Tracking and recording all over the counter sales and payments
- Putting out and processing incoming mail including packages from UPS, FedEx, etc. and delivering to correct dept.
- Processing warranty paperwork for new equipment
- Cross training
- Customer Service
Skills Required:
- Google (Docs, Spreadsheets, Gmail, and Calendar) experience
- Microsoft Office (Word and Excel)
- Cash handling and math skills are a must
- Multi-tasking and being able to work in a fast-paced setting
- Selling skills
- Written and telephone communication
Job Types:
Full-time, Part-time
Pay:
$ $18.00 per hour
Benefits:
- Paid time off
Weekly day range:
- Weekends as needed
Work setting:
- Inperson
Work Location:
In person