Customer Service Junior Team Leader - Slater, IA, United States - Stellar Enterprises
Description
Our service teams are growing and we are looking for a
Junior Team Leader (m/f/d) in full-time for our location in Pforzheim.
Job Description:
To support our friendly and constantly growing teams at our location in
Pforzheim, we are looking for you as a Junior Team Leader / Specialist Contact Person (m/f/d) for our customer service.
In your role as a Junior Team Leader, you will act as the interface between your team and the team/ project management.
You will be the first point of contact for your colleagues and will be responsible for ensuring the smooth and efficient customer service of your team.
Your tasks:
- Leadership experience is advantageous, but not mandatory.
- After comprehensive training, you will support the team/ project management in quality management and take on training and coaching of employees as well as feedback discussions.
- This also includes the support and training of employees working from home. You will be trained by us for this specialized task.
- You will work on the continuous analysis and optimization of work processes.
- As a Junior Team Leader, you will ensure the quality and productivity of your team.
- You will handle customer escalation discussions.
- You will communicate with good German language skills, both written and spoken.
Your qualifications:
- You have completed a commercial apprenticeship or a comparable education.
- You have excellent communication skills in the German language, can keep an overview in stressful situations, and are a
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