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Customer Support Center Team Lead - Tallahassee, United States - Leafwire
Description
Customer Support Center Team Lead
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Call Center, FL, United States**Posted Date
1/26/2022
Description
Customer Support Center Team Lead
POSITION SUMMARY:
The job of a Call Center Team Leader is a highly focused position to ensure a service-oriented and professional working environment by assisting with supervising the performance of team members.
KEY DUTIES AND RESPONSIBILITIES:
SKILLS AND QUALIFICATIONS:
1+ years of experience in a supervising role
2+ years of contact center experience
Experience with leading cross-functional teams and a demonstrated history of providing solutions to complex problems
Strong Microsoft Office Skills (Word, Excel, PowerPoint, Access) is required
Strong quantitative and analytical skills
Strong attention to detail
SCHEDULE:
40+ hours weekly with flexible hours depending on the department needs. Must be available to work occasional evenings, weekends, and holidays.
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