Manager of Onboarding - Denver, NC
5 hours ago
Job description
About The Role
We're looking for a
Manager of Customer Onboarding
to lead and scale a team of Onboarding Managers responsible for ensuring every new customer's successful transition onto our platform. This is a critical leadership role where you'll drive the strategy, execution, and day-to-day performance of onboarding — creating a seamless experience that sets the foundation for long-term customer success.
As Manager, you'll balance strategy and execution: refining scalable processes, developing your team, and partnering cross-functionally to elevate the customer journey. You'll play a key role in shaping how thousands of centers experience their first moments with Playground — ensuring each one feels supported, confident, and empowered to thrive.
This is an in-person role based in our Union Square, NYC or LoDo, Denver office, where you'll collaborate closely with Product, Engineering, Sales, and Customer Success to deliver a best-in-class onboarding experience as we scale nationwide.
What You'll Do
Lead & Develop a High-Performing Team:
Manage, mentor, and grow a team of Onboarding Managers, fostering a culture of accountability, empathy, and continuous improvement.
Drive Strategy & Execution:
Partner with leadership to execute the onboarding vision and roadmap, aligning with company goals around customer activation, adoption, and retention.
Optimize the Process:
Build and refine onboarding workflows to improve efficiency, consistency, and customer satisfaction as Playground scales.
Coach & Empower:
Provide regular feedback, training, and performance management to ensure every Onboarding Manager delivers an exceptional customer experience.
Collaborate Cross-Functionally:
Partner with Product, Engineering, Sales, and CX leadership to identify friction points and drive end-to-end improvements in the customer journey.
Measure Success:
Track key onboarding KPIs — time to launch, customer satisfaction, feature adoption — and use data to inform decisions and improvements.
Champion the Customer:
Advocate for customer needs and ensure every new center's onboarding experience reflects Playground's values and mission.
What You Need
- 3–5+ years of experience in customer onboarding, implementation, or success at a SaaS company, including 2+ years leading teams
- Proven success supporting or scaling onboarding or implementation functions through periods of growth
- Strategic thinker with a strong operational and analytical mindset
- Excellent leadership, communication, and coaching skills — you know how to inspire, motivate, and grow others
- Experience driving cross-functional initiatives in fast-paced or startup environments
- Data-driven decision maker with a bias toward action and continuous improvement
Nice-to-Haves
- Familiarity with early childhood education or child care management software
- Background in education, non-profits, or mission-driven organizations
- Previous experience helping build or refine an onboarding function
Compensation
OTE: $130,000 - $160,000
Base salary + variable compensation, subject to standard withholdings and taxes. Actual compensation will depend on experience, location, and interview performance.
Why Join Playground
- Competitive salary + equity
- 3 weeks of PTO
- Health, vision, and dental benefits
- $1,200/year education stipend
- 401(k)
- Free lunch daily
- High-autonomy, high-ownership team culture
- A meaningful mission with real-world impact
How to Apply
If you're excited to join a mission-driven, early-stage company where craftsmanship, ownership, and empathy are core values, we want to hear from you. The Playground Team is fully in-office in Union Square, NYC and LoDo, Denver offices. Please make sure you are open to a fully in-person role before applying.
Similar jobs
We lead some of the most impactful infrastructure projects of our generation at the forefront of transformational change in transportation and energy partnering every day to build connect power and strengthen our communities. · The Manager of Employee Training and Onboarding lead ...
1 month ago
The Manager of Employee Training and Onboarding leads the design implementation and oversight of comprehensive onboarding programs that prepare employees for success from their first day onward.This role manages onboarding workflows oversees continuous technical and project speci ...
3 weeks ago
+ Build Your Career at Aecon · + Safety Always. Our number one core value. · + Integrity. We lead by example, · + Accountability. We're passionate about delivering on our commitments.,Onboarding Program Management: · Develop and maintain a structured onboarding process that accel ...
1 month ago
Sr. Relationship Mgr II-Onboarding Manager Product Owner
Only for registered members
This job is responsible for working closely with sales, portfolio managers, product specialists, and client service members to coordinate all sales and support activities for assigned accounts. Key responsibilities include maintaining and enhancing relationships with existing ins ...
3 weeks ago
We're building a trusted, local brand focused on reliability, friendly service, · and competitive pricing. As we expand, · we are seeking a motivated Sales Representative to help us grow our customer base and establish · Pine Propane as the leading provider in the region.Develop ...
1 month ago
The Regional Program Director serves as the Off-Site Program Administrator for multiple licensed and unlicensed school age programs.This role is responsible for the development, direction, operation and supervision of programs within a designated area. · ...
1 month ago
We are building the foundation of our Customer Success team and looking for an experienced Head of Customer Success to serve as a long-term partner to our customers. · This is a hands-on individual contributor role for the first 6 months, with the opportunity to build and scale t ...
1 week ago
Sales Operations Analyst – Global Legal Tech SaaS. – 20000
Only for registered members
+h2>Job summary · Actionstep is looking for a Sales Operations Analyst to help power our go-to-market engine, strengthen trust in our data, and enable our revenue teams to perform at their best. · Serve as first-line support for Salesforce-related requests and questions · Trouble ...
2 weeks ago
Imagine a veterinary role that honors your time, supports your well-being, and reconnects you with the heart of why you became a veterinarian. At Lap of Love, we've created a career path where you can practice with purpose, while living a life that feels balanced and supported. · ...
1 week ago
The Administrative Assistant plays a pivotal role in supporting the Leadership Team for Wanzl North America and ensuring an efficient operation of the WNA Corporate Center. · Bachelor's degree in Business Administration, Marketing or a related field. · Proven experience in an adm ...
1 week ago
Lakeside Project Solutions is redefining how multi-site facilities and construction projects are managed across North America. We blend a national affiliate network with white-glove service to deliver smarter, faster, and more reliable solutions. · If you're a relationship-builde ...
1 month ago
We believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. · The Enterprise Account Manager is responsible for managing FareHarbor's highest grossing clients.This role will be a combination ...
2 weeks ago
The Summer Lead Lifeguard is a seasonal position responsible for overseeing daily lifeguard operations, enforcing safety protocols, assisting with training, · Supervise and support lifeguard staff · Act as the on-deck lead in emergency situations · Monitor pool operations to ensu ...
1 week ago
Provide professional service and support for customers by performing field service installations, start up, repair and maintain HUBER waste water equipment. · ...
1 month ago
We empower over 1.2 million users across 30,000 companies, including top consulting firms and major global enterprises. · We encourage applicants from all backgrounds to apply.Joining us means more than just a job – it's an opportunity to be part of an inclusive, innovative, and ...
1 month ago
We are growing intentionally — and we believe enrollment is not a transaction. It's an experience.You will take over once a family has had an initial conversation with leadership and is interested in moving forward. · Your responsibility is to guide families smoothly through: · A ...
1 week ago
The Regional Program Director serves as the Off-Site Program Administrator for multiple licensed and unlicensed school age programs. · This role is responsible for the development, direction, operation and supervision of programs within a designated area. This includes staffing, ...
1 month ago
The Regional Program Director serves as the Off-Site Program Administrator for multiple licensed and unlicensed school age programs. · ...
1 week ago
A Medical Assistant provides clinical support to healthcare providers in a fast-paced medical office setting. Key responsibilities include rooming patients, taking vital signs, performing lab duties such as venipuncture and specimen collection/labeling/packing. · ...
1 month ago
+ The Summer Lead Lifeguard is a seasonal position that serves as a senior member of the aquatics team, · providing leadership, supervision, and mentorship to lifeguards while ensuring the highest level of safety, · professionalism, and operational excellence in the aquatic's fac ...
1 week ago