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D365 CRM Solutions Architect - Newnan, United States - Resolution Technologies
Description
Microsoft Dynamics Solutions ArchitectAbout the job
Job Summary (Purpose of Job): ??CRM Solution Architect will be responsible for designing, implementing, and improving customer relationship management systems to meet Clients needs.
Main Tasks/ Responsibilities / Authorities:
Primary Job Responsibilities Work with department managers to analyze business requirements, define functional specifications, and consult with departments on strategic and operational uses of the CRM platform
Develop high-level project work plans and manage budgets and scope of work
RESPONSIBLE FOR:
Key Skills / Characteristics ??Requires a good understanding of the distribution business and dealer operations
Ability to work and produce required results without close supervision.
Excellent oral and written communication skills.
Good work ethic and self-starting attitude, and ability to work well among a team of professionals.
Ability to work capably under stress and to juggle multiple tasks within tight deadlines.
Experience in Agile development experience.
Strong analytics and problem-solving skills, interpersonal and teamwork skills;
Sensitive to working in a multicultural environment.
Change management skills
Key KPIs Projects on budget and on-time completion
ROI
Improved customer engagements by departments through CRM
Resolved tickets and response time related to the area
FORUMS (NETWORK OF INTERACTION)
External:
Suppliers, Contractors
Internal:
All functional areas in the company
REQUIRED KNOWLEDGE & EXPERIENCE
Education/Professional Qualifications Required for the Position: Bachelors degree is required; Masters degree preferred in information systems, computer science, business-related field or equivalent with 10+ years of IT experience
5+ years of experience with Microsoft Dynamics CM or other platforms
5+ years of implementation experience in medium to large scale (100+ users) environment
Extensive experience in Dataverse and Power Platform
#RT
