- At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
- Supervisory experience required.
Physical requirements: - Long hours sometimes required. Typically a 50 hour work week.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
Mental requirements: - Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
What you will be doing
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
- Maintain a warm and friendly demeanor at all times.
- Be familiar with the organization of the hotel and know the function of each department.
- Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to company standards.
- Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the Restaurant, Room Service, Lounge or Banquets.
- Motivate, coach, counsel and discipline all F&B personnel according to company S.O.P.'s.
- Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
- Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.
- Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
- Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s.
- Prepare employee shift schedule according to the business forecast, payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly.
- Ensure that wage progress and productivity reports are completed accurately and on a timely basis.
- Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s.
- Ensure implementation of all company policies and house rules.
- Assist in developing and ensure implementation of Food and Beverage promotional ideas.
- Ensure all beverage costs are maintained to meet budget.
- Focus the F&B Department on their role in contributing to the guest service scores.
- Ensure compliance to company training using the steps to effective training according to company standards.
- Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices and checkbook accounting.
- Develop, initiate, and promote sales, including up selling, programs for use by all service personnel.
- Ensure company service standards are maintained throughout the Food and Beverage/Banquet Department.
- Participate in required M.O.D. coverage as scheduled.
- Initiate all necessary F&B-related reports according to company standards.
- Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner.
- Ensure that F&B employees are at all times, attentive, friendly, helpful and courteous to guests, all other employees and managers.
- Ensure that the quarterly operating equipment inventory is done, pars are evaluated, and quarterly purchases are planned.
- Maintain all company S.O.P.'s concerning credit policies.
- React to negative trends in market place by implementing food and beverage blitzes and promotions.
- Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to company standards.
- Attend daily BEO meeting.
- Conduct beverage purchasing as needed.
- Purchase Food & Beverage operating equipment as needed.
- Conduct monthly beverage inventories and reconciliations.
- Ensure that the quality and presentation of all food products are according to company standard.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Oversee the operations of the Banquet department.
- Use the hotel's P.O.S. system to print reports. Analyze reports generated.
- Establish and maintain key control system.
- Complete monthly menu analysis and submit to the Corporate Office.
Source: Hospitality Online -
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Food & Beverage Manager - Columbia, United States - Merriweather Lakehouse Hotel
Description
Requirements
Education & Experience:
