Account Manager Iii, Client Service Mgmt - Folsom, United States - Kaiser Permanente

Kaiser Permanente
Kaiser Permanente
Verified Company
Folsom, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Summary:


Essential Responsibilities:


  • Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues selfdevelopment; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
  • Provides a positive customer experience within market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to ensure contract, benefit/service, and renewal activities; demonstrating comprehensive product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving moderately complex questions or concerns; building a comprehensive understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to monitor engagement programs (e.g., member wellness) with mínimal guidance; and providing accurate information including recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs with mínimal guidance.
  • Demonstrates commitment to KP sales and retention goals by: implementing standard and nonstandard strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; holding accountability for Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform. and contributing to the sustained growth and competitive position of KP in the market.
  • Contributes to the execution of sales and renewals by: implementing the RFR process endtoend, following established timelines and best practices; executing standard and nonstandard sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; ensuring that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating crosssell and upsell opportunities to increase growth and retention.

Minimum Qualifications:


  • Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum two (2) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum five (5) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.

Additional Requirements:


  • Knowledge, Skills, and Abilities (KSAs): Negotiation; Benefits/Services; Benefits/Services Presentations; Sales Opportunity Orchestration; Sales/Partnership Strategy and Techniques; Customer Experience; Goal Setting; Member Service

PrimaryLocation :
California,Folsom,Folsom Marketing Offices

HoursPerWeek : 40


Shift :
Day


Workdays :
Mon, Tue, Wed, Thu, Fri

WorkingHoursStart : 08:00 AM

WorkingHoursEnd : 05:00 PM


Job Schedule :
Full-time


Job Type :
Standard


Employee Status :
Regular


Employee Group/Union Affiliation :
NUE-PO-01|NUE|Non Union Employee


Job Level :
Individual Contributor


Job Category :
Sales & Account Management

Department :
Oakland Reg Harrison - HP Mgr-Strategic Accounts - 7016

Travel :
Yes, 15 % of the Time
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