Technical Service Advisor - Janesville, United States - GEA Group

GEA Group

Verified Company

Janesville, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Technical Service Advisor:

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries.

Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success - come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

Job information

Reference Number

JR

Job function
Service

Position type
Full time

Site
401 S Wuthering Hills Dr, Janesville, WI 53546

Your responsibilities and tasks:
Support customers, manager, and service technicians with resolving technical issues, identified by the service team.
Drive optimal technical service support for the Region, in conjunction with global 2nd level support team (Germany).
Ensure best in class technical competencies for Separator services. Maintain and address all Ticket Desk requests for Separator technical support for the Region.
Manage and respond to support requests (via ticket system)
Provide over the phone / remote technical support for customers in USA and Canada. (Remote support via Passerelle system.
Support / diagnose PLC issues and basic electrical needs.
Work in multiple markets and across business units / Divisions
Liaise with engineering colleagues both in US and Germany
Support service goals of maintaining reliable and safe separation equipment while improving production rates, efficiencies, yields etc.
Diagnose and specify faults, suggest remedial measures, coordinate, and carry out remedial measures.
Upload and download to PLC's and make code corrections as needed
Read / interpret P.I. D's & electrical drawings
Document support request and actions taken.
Collect, record, and transcribe data within C4C, SAP and CRMoP
Provide training for customers on proper use of GEA equipment
Provide training for service team.
All other duties as assigned or directed by management.

KEY ACCOUNTABILITIES
Impact on Business

Innovation and Change

Predominantly delivers - follows defined standards.

Supports customers, technicians & teams to provide worldclass technical & training support.
Considerable impact on customer satisfaction with the service business.
Fulfil company expectations and develop bestinclass service.
Continuously optimize service excellence.

COMMUNICATION PARTNERS & DECISION-MAKING POWER

Main communication partners

Decision-making power

Predominantly communicates with others within the organization.

Predominantly supports decision-making.

Internal / External service team & customers: Service functions in BU and Division
Set and align customer expectations
Support decisions on country level

Your profile and qualifications:

High School Diploma.
Engineering degree, preferred
Previous experience of at least 5 years servicing, maintaining, and troubleshooting separators.
Specialist knowledge with GEA Technology essential (Training for specific equipment will be provided)
Electromechanical troubleshooting skills
Understanding of control systems for GEA equipment
Good verbal and written English (report writing skills)
Ability to network and build relationships
Strong innovative thinking and change competences
Very good analytical capabilities, problemsolving skills
Takes ownership of work, successes, and mistakes
High School Diploma.
Engineering degree, preferred
Previous experience of at least 5 years servicing, maintaining, and troubleshooting separators.
Specialist knowledge with GEA Technology essential (Training for specific equipment will be provided)
Electromechanical troubleshooting skills
Understanding of control systems for GEA equipment
Good verbal and written English (report writing skills)
Ability to network and build relationships
Strong innovative thinking and change competences
Very good analytical capabilities, problemsolving skills
Takes ownership of work, successes, and mistakes

GEA offers competitive pay and great benefits.

11 Paid Holidays

PTO

Paid Time Off
Medical Plans
Dental Insurance
Vision Insurance
Health Savings and Spending Accounts
Tuition Reimbursement
401k with excellent employer match
Wellness Incentive Program
Employee Assistance Program

GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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