Manager - Ft - Cathedral Heights - Washington, United States - Conte's Bike Shop
3 weeks ago
Description
Manage the store team to deliver exceptional customer service and the operations to run a retail location.Focuses on leading the team in the spirit of the Conte's Bike Shop Values; Knowledgeable & communicative, Inclusive, People focused (compassion & empathy), Future focused, Integrity, Locally authentic, Hardworking & open minded.
This role is focused on three main areas:
Customer Experience, Staff task delegation, & Operational management. Is the face of the brand and a local, connected, engaged cycling advocate.
Essential Duties and Responsibilities:
- Ensure all operational tasks required daily are delegated and completed
- Manage the staff to deliver exceptional customer service
- Build & manage employee schedule to payroll goals
- Process transfers/orders in and out daily
- Mitigate customer service issues by proactively managing Workorders
- Arrive early to setup the store to open on time
- Plan and collaborate on local marketing efforts
- Aid in recruitment & training of staff in store
- Collaborate with all Conte's locations to achieve a cohesive team environment companywide
- Work with merchandising team to plan and manage inventory levels
- Actively seek out operational, marketing & management efficacies
- Close out the store at the end of the day
- Ensure a high degree of focus on visual merchandising and store cleanliness
- Review and organize Special Orders and Layaways daily
- Manage Online Order fulfilment
Qualifications & Experience:
- Must be a good communicator; excellent people skills and be able to lead a team
- Strong organizational skills
- Ability to generate reports associated with area of business
- Be able to analyze the business and communicate areas of opportunity
- Must provide motivating and enthusiastic leadership
- Be able to handle high volume sales and lead team accordingly
- Flexible; must fit in and work well with all peers
- Ability to manage multiple priorities and multitask
- Has a high attention to detail
- Be flexible and open to a high degree of change
- Able to diffuse complex customer situations
- Participation in the Company's 401(k) Plan with Company matching
- Paid Time Off (PTO) program 80 hours a year, accrued from 1st day of employment
- Employee Purchase program
- Participation in the Company's Medical, Dental & vision insurance plans
- Company provided managers bike
Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, genetic information, national origin, veteran status or any other protected status.
Because of our support of equal employment opportunity, discrimination on account of race, color, religion, sex, sexual orientation, gender identity, age, disability, genetic information, national origin, veteran status or any other protected status is not tolerated.
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