Data Center Technical Lead - Mesa, United States - Milestone Technologies, Inc.

Milestone Technologies, Inc.

Verified Company

Mesa, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Overview:

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility.

Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Job Overview:

As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians IC1 and IC2's in supporting installs, troubleshooting, and maintaining servers.

The remaining time will be spent on daily onsite management of staff and other non-technical duties. Expansion of basic knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities.

How You Make an Impact:

Achieving goals by fostering an environment of responsibility and empowerment, leading by example, providing support, and nurturing a constructive and efficient team atmosphere
Responsible for ensuring comprehensive compliance and quality of data center services
Offer direction on and enforce adherence to client policies, procedures, timelines, and changes in service, holding the team accountable
Ensure that technicians are adequately trained on protocols for setup, deployment, substitution, and postimplementation quality assurance procedures
Administer quality assessments in a timely matter and offer constructive feedback to your technicians
Raise concerns via suitable routes and monitor issue resolution, disseminating related knowledge with pertinent teams
Assess procedural changes to determine their effect on service delivery and communicate relevant information about these changes to stakeholders across various functions and disciplines
Lead team and troubleshooting meetings, manage workload distribution among your team, and adjust priorities in response to changes
Complete mandatory safety training, hold daily safety meetings, and engage in onsite safety committees
Ensure technicians adhere to all safety protocols (such as using Personal Protective Equipment (PPE), equipment handling, lift operation, electrical hazards, ladder/rolling stairs usage)
Foster a safetyconscious culture, encouraging technicians to take initiative, voice concerns, and report safety incidents or potential risks
Demonstrate pride and a sense of responsibility for the standard of service, its thoroughness, and the resultant customer experience, showing dedication and ownership of the data center facilities
Ensure all operations are carried out in an appropriate, costeffective way, consistent with client's global service expectations and within scope of the SOW
Oversees daily management of staff, including IC1, IC2 technicians
Approve timecards correctly and on time for error free billing
Coach and mentor staff to achieve high quality results and high performance
Conduct regular one on one employee status meetings to provide performance feedback as well as annual performance reviews and document them is the given folders
Provides explanations for operational performance results (explain why metrics/KPI's missed, met, or exceeded targets.)
Provides input and suggestions for improving operational performance and efficiency in the local environment.
Screen and schedule temporary labor resources for short term projects.
Owning the onboarding and training of all new hires
Manage local morale budget to ensure team morale is high
Collaborate and share best practices with Data Center Leads in other locations (drive increased teamwork across regions)
Other duties as assigned by management

What You Will Need to Succeed:

College diploma/degree or minimum 2 years equivalent leadership experience
Ability to recommend improvements in operational management systems, processes, and best practices
Manage resource budgets and forecasts
Perform quality controls and monitor production KPIs
Find ways to increase quality of customer service
Comfortable speaking face to face as well as in virtual video calls
Basic knowledge of and hand on experience with computer hardware
High level of written and oral fluency in English
Ability to learn new software quickly
Ability to Multitask
Able to safely lift and move a minimum of fifty (50) pounds
Work environments may include performing tasks in indoor areas that reach temperatures of 90+ degrees Fahrenheit durin