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    Host / Hostess - Chicago, United States - theWit Hotel

    theWit Hotel
    theWit Hotel Chicago, United States

    2 weeks ago

    Default job background
    Full time
    Description

    We are looking for a Host for State and Lake Tavern.

    JOB SUMMARY:

    Deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Provide guests, either on the phone or in person, with information and support in a professional and gracious manner.

    SKILLS:

    We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your performance in order to provide a Four Diamond level of service for all guests each and every day. Must have previous high volume experience working in a nightclub or bar settings, strong customer service skills and a friendly, welcoming attitude.

    Responsibilities include, but are never limited to:

    • Celebrate our culture of individualism, engagement, having fun and evolving theWit experience for every guest every time.
    • Represent the hotel in a positive manner at all times.
    • Follow the Steps of Service as outlined in the service manual.
    • Be proficient in the use of reservation software.
    • Know all table numbers and position numbers.
    • Work scheduled shifts.
    • Follow the grooming, uniform, and hygiene standards.
    • Act professional and accommodating and always maintain your composure with guests and co-workers alike. ADDITIONAL RESPONSIBILITES:
      • Welcome each guest with a smile and a warm greeting.
      • Properly check id's ensuring all guests are proper age.
      • Have a working knowledge of the host stand and basic service functions.
      • For all table reservations, escort the guest to their table or party.
      • Hand deliver all credit cards and or id's to the proper Server after seating the guest.
      • Assist in seating the guest and wait for entire party to sit before leaving the table.
      • Answer phones quickly and be prepared to answer any questions about the restaurant and hotel.
      • Make reservations over the phone.
      • Communicate all pertinent information with management.
      • Abide by the handbook for additional responsibilities.
      • ServSafe Certified
      • Ability to stand for stand and/or walk for long periods of time without sitting.
      • Must be able to lift and/or move up to 25 pounds.
      • Be flexible since this is a 24/7 hotel operation
      • Regular and reliable attendance.

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