Host/hostess Rooftop Restaurant - Chicago, United States - LondonHouse Chicago

LondonHouse Chicago

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

PURPOSE AND PERFORMANCE GOALS

Greets and escorts guests to tables in restaurant, monitors the restaurant staff and maintains a courteous and efficient operation of the dining room to ensure guest satisfaction.

Responsible for ensuring the greeting and service at the door and on the phone are at a Five-Star level.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Meet and greet guests as they arrive, escort to table and present menu
Maintain daily log book to coordinate communication between shifts
Maintain the physical atmosphere and cleanliness of the host stand
Inspect all menus daily to ensure the most accurate information is available. Cleans, organizes and stocks menus at host area
Always strive to exceed out guests' expectations
Run the floor plan board and assign stations to service staff
Observes tables and keep track of clean, dirty and occupied tables
Take guest information and quote wait to guests accurately when tables are not immediately available
Answers host stand phone, make any necessary arrangements for reservations and answers questions concerning the menu and venue
Maintain restrooms throughout the shift when applicable
Perform opening and closing duties. Assist others with side work to include cleaning, stocking and folding napkins

SUPPORIVE FUNCTIONS

This position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Operation Manager based upon the particular requests of the company.

Assist coworkers, as requested, such as carrying coffee, tea pots, refilling guests cups, handling special guest requests and ensuring guest satisfaction
Maintains a positive demeanor at all times
Maintain an open line of communication between guest and management staff
Attend required meetings
Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations

Job Types:
Full-time, Part-time, Seasonal

Pay:
From $20.00 per hour

Benefits: