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    Senior MSP Engineer - Saint Louis, United States - Moore Computing LLP

    Moore Computing LLP
    Moore Computing LLP Saint Louis, United States

    5 days ago

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    Description

    Job Description

    Job DescriptionSalary:

    SENIOR MSP ENGINEER

    Job Summary

    Our Senior Support Center Engineers support end-users by remote support and occasionally at the client's site. By working within many client environments and as a part of a highly skilled technical team, the chosen candidate will accelerate his/her learning path, technical skill sets, and personal net worth. We offer a competitive salary and benefits package, and as proven by the long tenure of our employees, is a fun and challenging place to work.

    This is not an entry level position. This position may be an ideal next step for anyone who has reached the career development ceiling with their current employer, or someone who seeks an environment where he/she can learn from and collaborate with other technical staff.

    Responsibilities and Duties

    Provide remote support to end users and client network administrators to resolve a wide variety of IT issues

    Resolve numerous service requests each day

    Support various versions of desktop operating systems (Windows 10, Mac, etc.)

    Work with 3rd party vendors to support client line-of-business applications

    Troubleshoot and repair personal computers

    Troubleshoot VPN connectivity issues

    Group policy updates

    Server builds

    Troubleshoot Wireless performance or configuration issues

    Monitor client backups (ShadowProtect and Veeam) and remediate backup failures

    Administer client Office 365 accounts and troubleshoot email delivery issues

    Detect and remove viruses and malware

    Precisely document problems and resolutions steps

    Qualifications and Skills

    Work Experience Requirements

    Positive, upbeat attitude and phone demeanor

    Minimum 3 years (5 preferred) experience in IT supporting end users

    Experience with hardware troubleshooting and repair (HP preferred)

    Experience helping users with remote control technology

    Experience supporting the Microsoft product stack

    Bachelor's degree preferred

    Behavioral Traits and Skills Required:

    • Positive, upbeat attitude and phone demeanor
    • Top-notch customer service skills
    • Ability to clearly and concisely communicate with client end-users
    • Ability to quickly change direction and react to changes in work assignments
    • Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
    • Ability to work as part of a team
    • Strong organizational skills
    • Analytical, troubleshooting, and problem solving skills
    • Must be able to pass a background check


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