Director Of Intensive Services - Savannah, United States - Gateway CSB PEO LLC

Description

Job Description

Job Summary: Under limited supervision, plans, organizes, directs, controls, coordinates, and evaluates the delivery of intensive services in Gateway's Behavioral Health Crisis Centers, Intensive Case Management program, Assertive Community Treatment program, and other programs as assigned. This position will oversee the program policies regarding participant involvement, requirements, staff expectations, and compliance. The Director of Intensive Services will supervise, plan, and evaluate work activities of assigned staff, and act as the agency's liaison with community agencies, advocating, promoting, and marketing training.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Behavioral Health Operations /Management

• Responsible for supervision/management of all assigned Behavioral Health Programs.
• Direct program managers and ensure services are timely and are delivered with a customer-oriented and evidence-based approach.
• Work in coordination with program managers to carry out program goals and strategies to meet Gateway priorities and metrics.
• Strive for high-quality clinical outcomes and organizational efficiency.
• Facilitate communication within the unit(s)/agency on a specific case level as well as on a procedure/policy level.
• Oversee the program planning, budget development, and evaluation activities.
• Attend Team meetings

Quality and Compliance

• Monitor assigned programs for compliance and quality assurance.
• Evaluate, facilitate, and monitor documents in Electronic Medical Records
• Ensure behavioral health services are in full compliance with applicable accreditation/statutory/contract/ grant requirements.
• Participate in and support internal quality and compliance audits and associated corrective actions necessary to bring programs in compliance.
• Work in partnership with QM/QI Director to promptly address any external audit findings requiring corrective action.
• Communicate and train supervisors and staff regarding changes in policies and procedures pertaining to continuous quality improvement and compliance.
• Make recommendations for policy/procedure development and/or revision and advocate for changes as appropriate. Ensure uniform interpretation of program policy and procedures.
• Conduct literature reviews and research required in planning and evaluating the program.

Supervision/Staffing/Workplace Environment

• Provide programmatic guidance to staff.
• Supervise staff, monitoring and coaching productivity measures.
• Manage staff and direct administrative activities for a social services delivery program.
• Build and encourage a cooperative team-oriented environment within unit(s)
• Ensure staff participation in safety training, health and wellness programs.
• Conduct staff performance evaluations and ensure all job descriptions and evaluations are competency-based.
• In conjunction and in accord with Human Resources, interview, hire, direct, train, and evaluate the performance of, and when necessary discipline and discharge employees.
• Work with HR to follow best practices for workers' compensation, and safety.
• Assist HR as needed in resolving employee grievances/disputes.
• Collaborate with HR and Executive Leadership efforts to attract, hire, and retain diverse talented employees within the workforce.

Data-Driven Decision-Making

• Utilize data and management reports with direct reports to set targets and evaluate quality, effectiveness, efficiency, financial performance and/or compliance, including use of Key Performance Indicators (KPI) and Balance Scorecard.
• Utilize national benchmark data, when available to establish organizational performance data.

Training and Development

• Recommends creating, evaluating, and participating in staff development
• Train, motivate, and promote skills development among behavioral health program staff.
• Ensure training and supervision is embedded in the onboarding process for new staff.
• Participate in and contribute to quarterly Leadership Training.
• Advocate, promote, and market community-related training.
• Act a CIT Volunteer and participate in community collaboratives related to mental health and substance use training needs.
• Provide community-based training, such as Mental Health First Aid and Crisis Prevention Institute Training.
• Act as lead continuing education trainer for training related to licensed clinical positions.
• Provide clinical supervision for Licensed Marriage and Family providers pursuing licensure.

Communication

• Communicate in a manner that is clear and concise.
• Distinguish coaching, educating, and clinical supervision and apply each as appropriate for developing staff development.
• Facilitate and support the organization's strategic plan, goals, and programs.
• Utilize the organization's structured tools as appropriate to facilitate clarity.
• Respond to internal and external customers by returning phone calls and emails promptly.
• Build and maintain effective working relationships with other agencies, assure coordination of services, and increase public awareness and support.
• Outreach support for specialized program areas.
• Perform job responsibilities with minimal required supervision.

Required Knowledge & Skills:

• Knowledge of agency's vision, mission statements, and history.
• Knowledge of agency's policies, procedures, goals, and priorities.
• Knowledge of State and Federal rules, regulations, laws and standards related to program area.
• Knowledge of software applications related to program area.
• Knowledge of evaluation methodologies for program areas.
• Ability to interpret state and federal rules, regulations, laws and policies to ensure all offices are operating uniformly.
• Ability to audit and monitor service provider budgets.
• Ability to analyze programs for compliance with rules, regulations, laws, and standards.
• Ability to evaluate, research and write policies and procedures.
• Ability to organize information and manage time.
• Ability to educate the public on availability of programs and services.
• Ability to interpret data and reports related to program.
• Ability to audit services to ensure compliance and quality assurance.
• Ability to identify and make use of resources to assist in planning and evaluating programs.

Competencies:

• Problem Solving/Analysis
• Communication Proficiency
• Ethical Conduct
• Time Management
• Customer/Client Focus
• Personal Effectiveness/Credibility
• Professionalism and Program Organization
• Inspires and Motivates Others

Required Education & Experience: Completion of at least a Master's degree in a related field and four years of experience managing professional-level staff. Must possess current LMSW, LPC, or LFMT in the State of Georgia.

Supervisory Responsibilities: Responsible for the overall operation of multiple units.

• Clearly establishes and communicates goals and accountabilities;
• Monitors and evaluates performance;
• Provides effective feedback and coaching;
• Identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles.
• Develops innovative approaches to address problems and drive continuous improvement in programs and processes;
• Drives effective and smooth change initiatives across the agency by communicating, confirming understanding and actively working with stakeholders to overcome resistance.
• Communicates regularly with staff on progress toward defined goals and/or required results, providing specific feedback and initiating corrective action when defined goals and/or required results are not met.
• Confers regularly with staff to review employee relations climate, specific problem areas, and actions necessary for improvement.
• Evaluates employees at scheduled intervals, obtains and considers all relevant information in evaluations, and supports staff by giving praise and constructive criticism.
• Recognizes contributions and celebrates accomplishments.
• Motivates staff to improve quantity and quality of work performed and proves training and development opportunities as appropriate.

Work Environment:

This job operates in a variable business setting with trips into the community. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role provides basic employment support which requires employees to perform in loud/quiet environments, outdoors/indoors, etc. Some medium travel between Gateway sites and in the community is required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Employee is frequently required to walk, sit, stand, or kneel and occasionally required to climb balance, and stoop. Employees must frequently lift and/or move up to 15 pounds. Must have the ability to sit for long periods of time at a computer. Employee frequently uses fine hand/eye coordination, hearing, and visual acuity. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Employees must be able to travel between Gateway sites. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Gateway CSB promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing.