- Support and maintain assigned services and systems
- Monitors, analyzes and plan upgrades
- Monitors the production issue queue and resolves issues while maintaining our Customer Service Level Agreements.
- Leads and executes project tasks as assigned
- Adheres to and enhances quality assurance standards, systems development and delivery methodologies.
- Contributes to ongoing process to integrate end users requests with software functionality.
- Analyzes and provides recommendations relating to application build and functionality of systems to ensure reliability for current and/or future use.
- Demonstrates diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment.
- Participates in on call rotation
- Creates and maintains technical documentation and architecture diagrams
- Maintains solid competence for assigned services and systems while grasping the integration and interaction of all supported services and systems.
- Provides significant functional, technical, and operational knowledge of multiple applications and recognized as a subject matter expert.
- Provides technical project leadership in the planning, design, development, testing, and implementation of application software.
- Provides leadership in problem solving, which requires the consideration of the IS strategic plan and short term goals, the means by which to solve the problem, and development of associated action plans.
- Maintains a broad working knowledge of the full range of NMHC IS systems.
- Demonstrates ability to facilitate meetings and document notes
- Independently represent team in leadership meetings
- Understands and properly utilizes escalation paths and procedures
- Responds thoroughly and promptly to customer needs and meets Service Level Agreements as defined in conjunction with our customers.
- Manages customer relationships and follows issues through to closure. Includes all aspects of customers (NMHC technology users, IS team members, end users, etc).
- Works effectively in supporting the technical teams and customers with project and support activities.
- Actively participates and communications with the project and support teams.
- Prepares and delivers effective support by seeking a thorough understanding of the team's goals and objectives.
- Communicates clearly, responsively, and purposely with customers and team members.
- Proficient in all written communication, both internally and externally. Ensures technical environments, functional and technical specifications, programs, applications, and issues are adequately documented.
- Develops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of technology solutions.
- Maintains superior knowledge of relevant changing technologies and development tools and disseminates that information to impacted colleagues.
- Reviews projects, analyzes business requirements, recommends system changes, and writes specifications and implements system and system changes to address changing application and end user requirements.
- Provides leadership including the identification and implementation of NMHC best practice standards.
- Develops project plans to direct system activities either in support of application projects or as independent work activities.
- Works directly with project managers to understand application objectives, develop scope of project, outline effort projections, determine schedules, and finalize plans.
- Establishes and enforces standards, policies and procedures for application systems.
- Participates in long and short range system planning.
- Seeks out new areas of learning and is continually adding to existing knowledge of systems.
- Seeks to improve talents and skills consistent with overall IS direction.
- Provides mentoring and acts as a resource for Application Support Analyst, Associate Application Analyst and Application Analyst, as well as members of the technical teams.
- Provides feedback for internal process improvement initiatives within team's toolsets and workflows.
- Focuses on IS team success and promotes collaborative efforts with others.
- Shifts easily among different support and project roles as required by situation.
- Adapts well to rapid change and multiple priorities.
- Provides analysis, recommendations, and general feedback pertaining to resource capacity and/or performance.
- Bachelor's degree or equivalent years experience
- 5+ years of experience in core discipline
-
Manager, Customer Insights
3 weeks ago
BMO US Chicago, United States111 W Monroe - 115 S LaSalle Chicago Illinois,60603 · The **Manager, Customer Insights and Reporting **is responsible for the development, production, and ownership of customer metrics and reporting across Personal banking. · The individual will have an end-to-end project account ...
-
Customer Insight Lead
2 days ago
Syngenta Seeds Chicago, United StatesJob Description · Job DescriptionJob Description · Syngenta believes every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, the North America Vegetable Seeds team is currently seeking a Customer Insight Lead in Wood ...
-
Mgr Customer Experience Insights
2 weeks ago
Blue Cross Blue Shield companies Chicago, United StatesJob Description Summary · The Manager, Customer Experience Insights & Strategy, is responsible for leading and contributing to the Brand Strategy team and Corporate Affairs more broadly with various projects related to membership retention and growth to support the health of the ...
-
Manager of Customer Research and Insights
2 weeks ago
Good Sam Lincolnshire, United StatesIt's fun to work in a company where people truly BELIEVE in what they are doing · - We're committed to bringing passion and customer focus to the business._ · **Good Sam is seeking a passionate and driven Manager of Customer Research and Insights to join our team. You will be a k ...
-
Walgreen Co Chicago, United StatesAs part of the Walgreens retail media team, the Business Development Associate Manager manages vendor relationships, expands revenue through lead generation, and establish and supports partnerships with third party vendors across offsite, onsite, and Associate Manager, Manager, L ...
-
Manager of Customer Research and Insights
2 weeks ago
Camping World Lincolnshire, United StatesIt's fun to work in a company where people truly BELIEVE in what they are doing · _We're committed to bringing passion and customer focus to the business._ · **Good Sam is seeking a passionate and driven Manager of Customer Research and Insights to join our team. You will be a ...
-
Manager of Customer Research and Insights
2 weeks ago
Camping World Lincolnshire, United StatesIt's fun to work in a company where people truly BELIEVE in what they are doing · _We're committed to bringing passion and customer focus to the business._ · **Good Sam is seeking a passionate and driven Manager of Customer Research and Insights to join our team. You will be a ...
-
Manager of Customer Research and Insights
5 days ago
Camping World Holdings, Inc. Lincolnshire, United StatesDesign and oversee qualitative and quantitative research projects to gain deep insights into customer, perceptions, satisfaction, and behaviors. Provide actionable insights from all research projects. Analyze market data, customer data, sales data, a Research, Manager, Product De ...
-
Dynamics 365 Finance Consultant
3 weeks ago
BDO Chicago, United States**Job Summary**: · **Job Duties**: · **Strategy, Requirements & Selection**: · - Participates in defining needs for existing and new EBA solutions · - Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements · - D ...
-
IT Service Desk Analyst Ii
2 weeks ago
Sphera Solutions Chicago, United StatesSphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world. · Sphera is a portfolio company o ...
-
UX Designer
3 weeks ago
GE HEALTHCARE Chicago, United States**Job Description Summary**: The UX Designer works to help define our user-centric vision, designing and delivering transformative, AI-driven healthcare experiences across a wide array of platforms including iOS, Android, web, and ultrasound device interfaces. You will work close ...
-
Lead Knowledge Analyst
3 weeks ago
Boston Consulting Group Chicago, United States**WHAT YOU'LL DO**: · As a Lead Knowledge Analyst (LKA) in a Client Focused role within BCG's Customer Demand & Innovation (CD&I) topic, you will work within the rapidly growing Center for Consumer Insights (CCI), delivering value to clients via individual expertise and/or instit ...
-
Customer Sales Executive, Walgreens
3 weeks ago
The Hershey Company Chicago, United StatesJob Location: Chicago, IL · This position can be based in Deerfield or Chicago, IL · **Summary**: · The Customer Sales Executive (CSE) is responsible for profitably growing assigned customer(s) (Walgreens) and Hershey's business to achieve objectives and plans, including net sale ...
-
Strategic Insights Analyst
2 weeks ago
DAC Group Chicago Inc Chicago, United States**Leading digital performance marketing agency seeks a **Strategic Insights Analyst**: · Do you have the **enthusiasm **to rise to each challenge, the **execution **to drive outrageous performance, the **curiosity **to continually expand your knowledge, and the **courage **to pro ...
-
Insights & Analytics Associate
3 weeks ago
Prophet Chicago, United StatesAbout The Role · The Insights & Analytics Team is an important enabling capability for the firm. Over half of the firm's revenue is driven by client engagements that involve some form of Insights & Analytics work. The Insights team members work to design both qualitative and quan ...
-
Leasing and Marketing Specialist
2 weeks ago
The Habitat Company Chicago, United States**Job Scope**: · **Duties and Responsibilities**: · - Maintains expert knowledge about the assigned community and its benefits · - Maintains appropriate knowledge about the neighborhood and surrounding community · - Maintains accurate leasing and property records, including but n ...
-
Incentive Compensation Lead
3 weeks ago
Ryan Specialty Chicago, United StatesRyan Specialty is an international specialty insurance organization that provides innovative solutions for brokers, agents, and insurance carriers. The Ryan Specialty family includes a wholesale brokerage operation, RT Specialty (RT), and a collection of managing general underwri ...
-
Analytics L
3 weeks ago
GVD SYSTEMS LLC Chicago, United States**Job Title: Sr. Manager, US Channel Analytics - Contact Center** · **Location: Remote Chicago, IL** · **Job description**: · The role will drive analytical insights, reporting and process improvements that result in revenue generation, great customer & employee experiences and o ...
-
Digital Marketing Manager
3 weeks ago
Riverside Insights Chicago, United StatesAs the Group Digital Marketing Manager for Riverside, you are tasked with elevating the organizations' digital presence by crafting and disseminating compelling digital content and campaigns. Your work will support national and regional initiatives, drive lead generation, amplify ...
-
Dynamics 365-crm Functional Consultant
3 weeks ago
Fanisko Chicago, United States**Job Type**: · Contract · **Experience**: · 5+ Years · **Location**: · India · We are seeking a talented and experienced Dynamics 365-CRM Functional Consultant · with 5+ years of experience. CRM Consultant is effective in determining practical · solutions for both business and t ...
Senior Application Analyst, Microsoft Dynamics 365-Customer Insight - Chicago, United States - Northwestern Memorial Healthcare
Description
Job Description
Job DescriptionCompany DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job DescriptionThe Senior Application Analyst reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
General Skills:
Customer Service:
Communication Skills:
Planning:
Personal and Staff Development:
Teamwork
AA/EOE
QualificationsRequired:
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
