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Unit Clerk - Crystal Lake, Illinois, United States - Mercyhealth
Description
Overview:
Prepares and compiles records, and processes orders in a clinical setting, by performing the following duties, supporting the nursing philosophy.
Responsibilities:
Essential Duties and Responsibilities
Processes orders in an accurate and timely manner.
Answers the telephone appropriately and provides information or relays messages to patients and staff.
Directs visitors to exam rooms.
Maintains medical records of current patients.
Processes patient charges and orders supplies as needed.
Floats to various units based on identified need.
Participates in department or unit performance improvement activities.
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Completion of Unit clerk course or equivalent on the job training.
Certification and Licensure
Approved CPR or BLS certification within 90 days.
Skills and Abilities
Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Remains calm when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Consistently performs essential duties and responsibilities.
Interpersonal Skills - Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
Attendance/Punctuality - Is consistently at work and on time, ready to work.
Dependability - Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
To perform this job successfully, computer knowledge is beneficial.
Special Physical Demands
The Special Physical Demands are considered Essential Job Function of the position with or without accommodations.
While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, and feel; reach; talk and hear.
Level of Supervision
N/A
Supervises
This job has no supervisory responsibilities.