Director of Social Services - Los Angeles, United States - St. Barnabas Senior Services

Description

OUR MISSION:
St.

Barnabas Senior Services (SBSS) To empower a diverse community of older adults to Live Well, Feel Well, and Age Well in the community with dignity and respect.

Job Title:
Program Site Social Services Director

Reports to:
Senior Director


Department:
Programs & Services


Classification:
Full-Time - Exempt


JOB DESCRIPTION
The Organization

Founded in 1908, St.

Barnabas Senior Services (SBSS) is a nonsectarian, nonprofit organization grounded in the belief that all older adults have the right to age with dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

For this multisite and multiprogram position, the
Program Site Social Services Director has an externally facing role managing relationships in the community.

There also is a heavy emphasis on team management, development, and establishing standards of performance across all programs.

Reporting to the Senior Director of Programs, the
Program Site Social Services Director will be responsible for the operational success of one of the SBSS sites ensuring seamless team management and development, program delivery, and quality control and evaluation.

In this newly established role, the
Program Site Social Services Director will manage a growing staff and build a volunteer program.

Position Overview

• Project Management
• Manage daily operations of the site and set up tickets for required maintenance, IT, and communication needs of the site
• Attend regularly scheduled Leadership, Director, and other SBSS meetings
• Work with the site team to ensure that all SBSS goals and deliverables are bring met reports are submitted timely.
• Assess current member learning infrastructure and identify opportunities to enhance access, engagement, and program delivery
• Review past and existing calendars, courses, materials, and best practices for in person, online, or offline programming
• Monitor learning outcomes and program efficacy through data collection in the form of surveys, interviews, and group feedback sessions
• Collaborate with other SBSS sites and departments and external partners to improve service delivery across the organization through digital mediums
• Serve as liaison between SBSS staff, external research partners, and community groups
• Monitor and manage program budget
• In conjunction with the Director of Development, identify sources of, and opportunities for, financial support to ensure longterm sustainability of the program.
• Monitor progress to key deliverables, and report progress to SBSS leadership
• Outreach
• Recruit and train new
  case managers staff for other SBSS sites and collaborate with other SBSS site directors to recruit and train appropriate staff your site.
• Manage volunteers, instructors, and SBSS staff part of site
• Collaborate with the Director of Nutrition to ensure SBSS meets its nutrition goals

Responsibilities
Leadership:

• Cultivate existing relationships with vendors with the goal of ensuring sufficient space and resources, and access to services.
• Develop and implement strategies that will maximize synergies among program areas.

Team Management and Development:

• Develop and implement a system to evaluate the skill, experience, and professional development needs of all staff.
• Implement a professional development program to address employee experience and skill gaps.
• Work with staff to develop objective performance measurements across all sites, to ensure consistent, highquality evaluation and goal setting for all employees.
• Work with staff to develop individual goals and conduct performance reviews.
• Instill a sense of accountability among team members by modeling tight oversight of individual and organization performance standards.
• Recruit, hire, and oversee training and orientation of program staff members.

Program Development:

• Proven track record of building and expanding programs and classes
• Ability to train and lead programs and classes when necessary
• Proven track record of evaluation of programs
• Experience managing programs across multiple sites
• Experience working in a collaborative network with external stakeholders and partners
• Experience with scaling programs and managing growth
• Using the existing balanced score card and program dashboard; establish consistent, objective program performance standards of accountability
• Work with the SBSS staff such as the membership manager to expand the volunteer program by recruiting, training, and placing volunteers at all of our sites.

Administration:

• Experience creating and managing budgets and contract deliverables
• Strong computer skills
• Experience collaborating with development to create proposals and grants
• Schedule activities at the main sites
• Develop weekly activity calendars
• Schedule and coordinate staff to present on disaster preparedness
• Schedule and monitor vaccine clinics
• Oversee the Los Angees Department of Aging program contracts for the