Customer Success Manager - Herndon - Exostar

    Exostar
    Exostar Herndon

    1 week ago

    Description
    Overview
    The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they realize maximum value from the Exostar platform, and help them operationalize our products within their business.
    The CSM collaborates with the Head of Customer Success, as well as leaders across Sales, Solutions Consulting, Onboarding, Professional Services, Product, Support, and Operations. You will be a visible contributor to the Go-To-Market team, bringing urgency, passion, and customer advocacy to every interaction.
    Responsibilities:
    Your day if you join us
    • Partner with assigned customer accounts to ensure they achieve value from Exostar solutions-supporting renewal and expansion opportunities.
    • Develop and maintain a deep understanding of customers' operational processes to guide usage of Exostar products and identify expansion opportunities.
    • Manage, prioritize, and drive resolution of open customer items by coordinating with internal Exostar stakeholders, providing proactive updates throughout.
    • Lead regular operational reviews with customers, discussing support tickets, case metrics, and ongoing performance.
    • Collaborate with services delivery teams to ensure successful execution of service engagements and extended support contracts for assigned accounts.
    • Mentor and train junior Customer Success team members as needed.
    • Support the development and implementation of systems and tools that provide performance metrics and insights into Customer Success effectiveness.
    Qualifications
    Required
    You are a great fit for this role if you:
    • 5+ years of experience in Customer Success or similar customer-facing role
    • Experience supporting customers in regulated industries (Healthcare, Life Sciences, Pharma)
    • Proven experience managing and closing renewal portfolios of $3M+ annually
    • Demonstrated experience generating and closing $250K+ expansion opportunities
    • Strong problem-solving mindset with a commitment to seeing issues through to resolution
    • Passion for helping customers achieve success
    • Strong executive presence and ability to engage customers at all levels
    • Ability to influence through persuasion, negotiation, and consensus building
    • Exceptional attention to detail
    Preferred
    You are exactly who we are looking for if you
    • Experience supporting EMR/EHR vendors
    • Direct experience with IAM solutions within the Healthcare industry
    • Understanding of healthcare interoperability initiatives such as TEFCA/FHIR/HIPAA
    About Exostar
    Exostar's cloud-based platforms serve the Aerospace & Defense, Life Sciences, Healthcare, and other highly regulated industries by enabling secure collaboration, information sharing, and compliance. We build trusted communities and deliver insights that help organizations mitigate risk and operate more efficiently.
    What we offer:
    • A culture focused on employee growth, including internal promotions and educational assistance
    • A fun, engaging workplace with social and community-building activities
    • Comprehensive benefits and flexible time off plans
    Location: Herndon, VA, Cincinnati, OH- Hybrid) 3x/week)
    Remote Locations: NC, GA, TX, NJ, PA, IL, DC, MD, OH, FL, SC, VA, CO, IN
    About Exostar
    Exostar's cloud-based platforms serve the Aerospace & Defense, Life Sciences, Healthcare, and other highly regulated industries by enabling secure collaboration, information sharing, and compliance. We build trusted communities and deliver insights that help organizations mitigate risk and operate more efficiently.
    • We believe in employee development: we promote internally and provide training and educational assistance
    • We provide a fun, engaged workplace, with social and community-building events
    • We offer comprehensive benefits and flexible time off plans
    Exostar is an Equal Employment Employer. The company provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, marital status, disability status or genetic information. Exostar is committed to providing equal employment opportunities for all persons in all facets of employment including recruiting, hiring, compensation, promotion, training, benefits, transfers and working conditions.
    Equal Opportunity Employer

  • Customer Success Manager

    3 weeks ago

    Only for registered members Herndon, VA

    The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. · ...

  • Customer Success Manager

    1 month ago

    Only for registered members Reston

    We are seeking a Customer Success Manager (CSM) to join Takt's Customer Success organization and own the post-implementation customer experience, · Serve as the primary post-go-live point of contact for assigned customer accounts · ,Build and maintain strong relationships across ...

  • Customer Success Manager

    3 weeks ago

    Only for registered members Herndon, VA

    The Customer Success Manager is a key member of Exostar's Go-To-Market team. · Partner with assigned customer accounts to ensure they achieve value from Exostar solutions—supporting renewal and expansion opportunities. · Develop and maintain a deep understanding of customers' ope ...

  • Digital Customer Success Manager

    1 month ago

    Only for registered members Herndon

    This is an onsite position as Digital Customer Success Manager requiring you to be in the HQ office 3 days each week. The role focuses on delivering a best-in-class digital-first customer experience through scaled engagement and proactive outreach. · FranConnect is the leading fr ...

  • Sr. Customer Success Manager

    3 weeks ago

    Only for registered members Herndon $134,000 - $245,000 (USD)

    Vantor is seeking a Sr. Customer Success Manager (CSM) to drive post-sales success across our Air & Space programs. · Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next.Come ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members Sterling, VA

    We are seeking a Customer Success Manager to join our team. As a Customer Success Manager you will be responsible for ensuring customers achieve measurable business outcomes through the successful adoption and ongoing use of ORBCOMM solutions. · ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members Sterling Full time

    Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. · ...

  • Customer Success Manager

    1 month ago

    Only for registered members Reston, VA

    Takt builds software that enables some of the world's largest warehouse, distribution, and logistics organizations to create highly engaged and efficient teams. · We empower operators at every level to improve performance, drive profitability, and grow their careers. · ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members Sterling Full time $175,000 - $190,000 (USD)

    We're seeking a Manager, Customer Success to own the customer experience for our compliance acceleration platform. · ...

  • Digital Customer Success Manager

    1 month ago

    Only for registered members Herndon, VA

    +This is an onsite position requiring you to be in the HQ office 3 days each week so at this time we are only considering LOCAL CANDIDATES who will join our team as Digital Customer Success Managers supporting our Emerging Market customer segment. You will work within a pooled CS ...

  • Customer Success Manager

    4 weeks ago

    Only for registered members Reston, VA

    The Customer Success Manager (CSM) plays a pivotal role in driving the success of existing Business Plan customers by overseeing the post-sales lifecycle with Autodesk solutions. · ...

  • Digital Customer Success Manager

    5 days ago

    Only for registered members Herndon, VA

    Joining FranConnect means being part of a company that not only values its people but also plays a crucial role in shaping the future of franchising and multi-location businesses. · The Digital Customer Success Manager (DCSM) is a critical member of our Customer Success organizat ...

  • Concur Customer Success Manager

    6 days ago

    Only for registered members Herndon, VA

    A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. · The Concur Customer Success Manager is responsible for managing client relationships with stakeholder agencies aligned with the deployment and ongoing operations of the solu ...

  • Principal Customer Success Manager

    4 weeks ago

    Only for registered members Herndon, VA Remote job

    You're responsible for the gross retention of your book of business, ensuring customers renew with Expel because they recognize us as indispensable to their security program. · ...

  • Client Success Manager

    1 month ago

    Only for registered members Sterling

    Join an award-winning and talented organization that delivers world-class healthcare workforce solutions. · Grow and manage local and regional key accounts in the Travel Healthcare staffing space · ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members Sterling, VA Remote job

    Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. · In this pivotal role you'll build and nurture strong relationships with clients ensuring they achieve maximum value from our solutions. · You'll collaborate with cross- ...

  • Analyst, Technical Success Manager

    1 week ago

    Only for registered members Reston

    +We are looking for resourceful individuals to join our team who aren't afraid to dive into the details and understand the tools our customers use, and working with them to realize long term value. · +Drive Customer Adoption and Optimize Programs · Build, configure, and execute s ...

  • Analyst, Technical Success Manager

    1 week ago

    Only for registered members Reston Full time

    We create software the world's best brands use to deliver exceptional frontline experiences. · The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, · we assist customers throughout their lifecycle, helping them unlock the most v ...

  • Customer Success Account Management

    5 days ago

    Only for registered members Reston $106,400 - $203,600 (USD)

    We are in search of a Customer Success Account Management professioanl who will build and coach others on customer, partner and internal stakeholder engagement strategy and models as well as identifies navigates communicates and influences key customer technical business and exec ...

  • Analyst, Technical Success Manager

    1 week ago

    Only for registered members Reston

    We create software the world's best brands use to deliver exceptional frontline experiences · The Customer Success Team is at the heart of Qualtrics. · We have impressive members on this team, · This team is made up of passionate,Drive adoption of key platform features through de ...

  • Digital Customer Success Manager

    1 month ago

    Only for registered members Herndon Full time

    This is an onsite position at FranConnect requiring you to be in the HQ office 3 days each week so at this time we are only considering LOCAL CANDIDATES. · ...

Jobs
>
Customer success manager
>
Jobs for Customer success manager in Herndon