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    Account Support Representative - St Charles, United States - NIDEC MOBILITY AMERICA CORPORATION

    NIDEC MOBILITY AMERICA CORPORATION
    NIDEC MOBILITY AMERICA CORPORATION St Charles, United States

    3 weeks ago

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    Description
    RESPONSIBILITIESThis position requires regular attendance and promptness.

    The applicant must exercise a high level of diplomatic skill in dealing with both the Company's customers and inter-company personnel when gathering and communicating required data.

    Maintains and enters all sales order information in the Company computer system and develops, compiles, and maintains data on customer related issues in PC software applicationsProvides customers with requested information through both verbal and written communicationProcess and distributes daily production reports to management and supervisory personnelSelects the product and processes the necessary paperwork to initiate daily shipments based on the customers requested delivery requestsRecords distribution center complaints and follows ups to assure corrective action is implementedExpedites all inter-company functions to assure timely shipment of productAssists in the development of production schedules for specific product linesPrepares a variety of month-end reports for management distributionSupport and participation in the Company's management and quality system including continuous improvement effortsSupports the Materials Department personnel in data collection, analysis, expediting, and reporting as requiredAssists with annual physical inventorySupports and implements the Environmental policy as it pertains to work activitiesPerforms other duties as required or assigned which are reasonably within the scope of the activities enumerated aboveSkills and ExperienceMinimum 1-2 years of previous customer service experience with a demonstrated ability to deal with customersStrong PC skills with proficiency in Microsoft Office, Word, Excel and AccessExcellent written and verbal communication skillsPleasant telephone etiquette and interpersonal skillsFamiliarity with alpha/numeric keyboard#J-18808-Ljbffr


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