Delta One Client Service - Tampa, United States - Citi

Citi
Citi
Verified Company
Tampa, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Citi Market Operations and Operations Technology is currently at a pivotal point in its evolution and journey to implement a target operating model.

We take pride and are passionate about our People and our culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global and diverse Organization, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative& Commodities Operations.


We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are core to the success of the Markets business and has significant impact across the lifecycle of a Trade.

We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience.

We have a Client relationship group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first class experience when doing business with Citi.


We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes, and drive strategy across our industry.

Job Background/context


Responsible for providing first class operational client support as well as supporting the team manager in project work and ad-hoc requests assigned to the team.

The primary role will incorporate all aspects of Equity Swap operational client service - covering execution to allocation trade handling, trade lifecycle management, fails management and Client and Desk queries.

Key Responsibilities

  • Main point of contact for client operational queries
  • Provide support to Front Office Sales and Trading around lifecycle management
  • Trade handling across equity hedge and swap side, including trade capture/allocation, trade exception clearance and connectivity issue resolution with our tech partners
  • Management of client trade activity, liaising with the Desk and Clients to resolve any issues
  • Management of client settlement query resolution
  • Support trade capture management, Front to Back reconciliation and identifying operational risk
  • Contribute to the development of new techniques for the trade life cycle, and improve processes and workflows
  • Driving initiatives to reduce Manual Touch Points (MTP's) for global team
  • Contribute to bank change projects and offer advanced solutions and resolve complex trade flow problems
  • Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
  • Provide informal/formal leadership for the team, and coach and train new recruits, and provide guidance and support to junior staff
  • Contribute to the creation of an infrastructure and tool set that will effectively manage risk and service our clients to a high standard.
Key Characteristics

  • Operational Expertise: demonstrate considerable understanding of key operational functions such as Settlements, Lifecycle Management, Reconciliations, Trade Support and Corporate Actions with Global Markets
  • Product Knowledge: demonstrate highlevel knowledge and understanding of the Cash Equity and Equity Swap product. A general knowledge of derivatives is highly desirable.
  • Client Presentation: An ability to be articulate, confident, intellectually agile and professional in appearance and manner so that the franchise is well represented. Team members should have the skillset to lead client meetings on topics such as Metric Pack presentation, Yearly/Half Year/Quarterly client service reviews or adhoc issue/resolution meetings.
  • Innovation/

Creative Thinking:

Each team member should offer creative and innovative solutions (based on their skills above) to client issues when they arise.

Members should also look to harness these innovation skills to develop a record of process improvement, procedure control strengthening and reduction of manual touch points (MTPs).


  • Business Liaison: Team members will partner with the business and Client Executive team to facilitate the following; New business pitches, smooth onboarding of new
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