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Bullhead City

    Front Desk Associate - Bullhead City, United States - Exceptional Healthcare Inc.

    Exceptional Healthcare Inc.
    Exceptional Healthcare Inc. Bullhead City, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    The Front Desk Associate acts as the first point of contact in the Hospital and is responsible for the following duties:

    Essential Duties & Responsibilities:

    • Treat all patients and colleagues with dignity and respect.
    • Open communication between all departments and cultivating a team environment.
    • Communicate professionally and effectively with patients, visitors, and vendors.
    • Ability to handle a fast-paced environment professionally and with poise.
    • Stand and greet all patients and visitors in a friendly, courteous, and professional manner.
    • Maintain confidentiality and observe HIPAA compliance.
    • Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance.
    • Obtain all necessary patient demographics, financial information, patient consents, and additional forms.
    • Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
    • Explanation of benefits and upfront collections of ER Copayments, Deductibles, and self-pay totals.
    • Processing payments and regular communication with the Central billing Office to resolve errors.
    • Perform patient status changes as clinical staff directs.
    • Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
    • Answer, screen, and direct incoming phone calls.
    • Facilitate deposits and cash reconciliations during shift change.
    • Maintain with accuracy all spreadsheets, and patient logs.
    • Perform clerical duties, including mail delivery, faxing, copying, and scanning.
    • Perform other duties as assigned.

    Qualifications:

    • Previous Emergency Room (ER) Experience and/or Patient Registrar Experience (Preferred)
    • Working knowledge of insurance identification and terminology (Preferred)
    • Working knowledge of insurance verification and benefit descriptions (Preferred)
    • Working knowledge of Admission Notifications and Insurance Authorizations
    • Working knowledge of Medical Terminology
    • Strong Organization Skills
    • Proficient Computer Skills
    • Strong Communication and Customer Service Skills
    • Current Background Clearance and Satisfactory Background Check Results
    • High School Diploma/GED
    • Commitment to Patient and Family Satisfaction

    Schedule:

    • PRN, Weekends, Day and Night
    • Day Shift 10a – 10p, Weekends and Holidays Required

    Benefits:

    • Health insurance
    • 401(k)
    • Dental insurance
    • Vision insurance
    • 401(k) matching
    • Life insurance
    • Paid time off

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