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Fire Police City County FCU Fort Wayne, United StatesJob Description · Job DescriptionDescription:Assist the branch manager with the overall operation of the credit union branch. Assume responsibility for the branch when the branch manager is absent. Work at a branch with less than ten full-time employees. · ESSENTIAL FUNCTIONS · A ...
Branch Manager - Fort Wayne, United States - Integritas Search
Description
Location Fort Wayne, IN
**Duties & Responsibilities** * Staffs and supervises a department, within an assigned territory, in providing customers with real estate closing services. Occasionally closes complex and/or large premium escrows at customer and/or management request or when business conditions warrant personal involvement.
Assists staff in performing a variety of title and escrow activities to obtain new customers and to maintain and assist existing customers.
Consults with title personnel involved and/or appropriate counsel on unusual or complex requests to determine whether the customer's instructions can be met within the policies and practices of the company. Explains company policies, practices and underwriting decisions to customers and works with the customer to successfully resolve any problem(s) regarding their instruction.
Maintains favorable contact with customers to sustain goodwill and to promote additional business for the company. Assists internal and external customers by resolving complaints, expediting orders, explaining procedures, pricing schedules, etc.
Plans, develops and implements (subject to executive approval) programs and/or ideas to maximize closing volume.
Regularly meets with department managers to ensure open communications of customers' needs and services, as well as problem-solving and planning business strategies to accomplish company objectives and goals. Recommends ideas, suggestions and business strategies to management, as needed. Complies with requested reports, goals and action plans by management in the established time frame.
Continually develops the knowledge and technical skills of subordinates by conducting and/or arranging special training classes. Regularly promotes technology as provided by the company to ensure maximum efficiency.
Regularly reviews quality and quantity of work and spot checks and/or audits complete escrow files to ensure adherence to customer requests as well as to company policies and procedure.
Plans and conducts individual and group meetings of subordinates for the purpose of educating, training and motivating staff. Frequently monitors the goals and progress of individual employees, reviewing job descriptions in tandem. Encourages professional growth, solicits suggestions and assists staff with problem-solving, if necessary. Assists in development of job descriptions, including job standard when appropriate. Conducts annual employee evaluations.
Implements employee performance improvement plans (verbal and written) when necessary. Follows up within established time frame, to ensure compliance and/or improvement in performance.
Reviews for accuracy employee time records within the required time frame established by the company. Monitors the need for overtime and communicates that need to the appropriate personnel in a time frame that would allow them to make necessary arrangements for family needs. Allows employees 24-hour notice of required overtime if possible, otherwise, as soon as possible.
Performs other related duties as assigned.
**Knowledge, Skills & Abilities**
Requires a professional understanding of residential real estate transactions, title and escrow closing procedures, gained through some previous related experience.
Strong communication skills required to coordinate related activities, motivate and work with customers, staff and other co-workers to successfully achieve end results. Must be able to establish a course of action to resolve employee and customer concerns.
Ability to think on your feet in fast paced environment required as unforeseen situations may occur which will require quick appropriate responses.
