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    Network Support Specialist - Tulsa, United States - Arkansas State University

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    Description
    This job was posted by : For moreinformation, please see: Position #: A00611 Department: Information and

    Technology Services Employment Status:
    Full time Hrs) # of openings: 1

    Proposed Salary Range:
    Commensurate with Experience Type of Employment:

    Staff Location:
    ASU-
    Jonesboro Closing: 5/13/24 Please note: All postings close at 12 A.M. CST on the closing date.
    A-State participates in E-Verify.


    Position Summary:
    The Network Support Specialist is responsible for maintaining andtroubleshooting the state data, voice, video, and wireless networks.

    This position is governed by state and federal laws andagency/institution policy Duties & Responsibilities:
    Perform a wide range of network administration duties includinginstallations, debugging, maintenance, upgrades, and general supportfor Cisco, HP, and Extreme network equipmentEvaluate, test, and deploy software and hardware upgrades to thenetworking infrastructureAssist in the configuration and deployment of core and peripheralnetwork devices, which will require continuous learning of newdevicesProactive monitoring of all network devices, services, and serversusing a combination of tools to ensure high availability and SLA'sCollect and review network utilization data for capacity andplanning purposesAssist in developing, implementing, testing, and maintainingdisaster recovery plansInterface with vendors for procurement & maintenance of all ITinfrastructuresManage & troubleshoot network and Internet connectivity throughoutthe organizationWork closely with the fellow tech team members to provide end-usersupport and issue resolutionMaintain up-to-date knowledge of emerging tools and technologiesResearch, evaluate and recommend technologies to support businessrequirementsCreate and maintain documentation for all processes and proceduresCollaborate with and support the work of other staff engaged insimilar functionsAttend and actively participate in weekly meetingsCoordinate with the rest of the Communications Services team to meetthe team objectives including VOIP and Campus Security CamerasPerform other duties as assigned Knowledge/Skills/Abilities: Strong knowledge of general networking and best practicesStrong technical aptitude and ability to research & solve complex issuesindependentlyWillingness and ability to learn new skills and apply them as neededAbility to effectively communicate issues and resolutions to all levelsof the organizationAbility to maintain confidentiality with sensitive customer and internalinformationWillingness and ability to work from ladders and scaffolding, includingheights up to 20', indoors and outdoorsAbility to carry equipment up to 50 lbs General Days/Hours: Monday
    • Friday8:00 a.
    m. - 5:00 p.m.

    Additional hours as requested and/or neededRegular and reliable attendanceProvide emergency 24 x 7 on-call support on a rotating basis Other: Please note: all position postings close at 12:00 A.M.

    CST on theposition closing datPI Arkansas State University is an Equal Opportunity Employer and does notdiscriminate against any applicants for employment based on their race,color, religion, sex (including pregnancy, sexual orientation, or genderidentity), national origin, age, physical or mental disability, geneticinformation, veteran status, uniformed service member status, or anyother status protected by law.

    #J-18808-Ljbffr


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