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    Head of Creative Programming - Austin, TX, United States - ASML

    ASML
    ASML Austin, TX, United States

    3 weeks ago

    Default job background
    Full time
    Description

    ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips.

    We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

    Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Hillsboro, OR, Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

    The CS Quality and Excellence for the Intel CT & US Region is part of the Customer Support organization.

    The team support all local US sites operationally and the Intel sites WW for customer quality engagement.

    The Quality & Excellence team is responsible to define and drive the quality improvement roadmap for the US region and in alignment with Intel.

    The team consists of 4 main pillars to enable driving Quality as an operations:

    Customer Quality - [Intel Customer Team] - The customer quality managers secure progress and communication of quality incidents (tactical) and quality programs (strategic).

    They are also responsible to share customer's voice internal at local sites and towards upstream solution providers.
    Service Quality Engineering - [Regional] - Support local operations to address quality hits captured in the daily disturbance review meetings
    Service Quality Excellence - [Regional] - Drive quality programs; internal and ISO audit, Quality training, craftmanship, New Machine Quality, etc
    Logistics Quality - [Regional] - Focus on material return quality, inspections, stock purge, tool calibrations & certification
    The CS&S Service Quality Excellence NMQ EUV Program Manager is part of the Service Quality Excellence team. (NMQ = New Machine Quality).

    The performance of ASML products during the installation phase and 1st year of operations is identified as New Machine performance.

    As a result the number of quality hits and impact of quality hits during this timeframe is expected to be low.

    Closely collaborate with NQM program manager focusing on DUV products to ensure a synchronized approach for both platform types
    Closely collaborate with the Quality Engineers, Customer Quality Managers to:
    Understand the landscape of quality hits during the NMQ phase at customer sites
    Define improvement opportunities to improve the NMQ performance
    Define support requests towards headquarters
    Align with ASML headquarters on targets/KPIs
    Support customer communication with

    Customer Quality Managers:
    Closely collaborate to strategy on updates towards Intel and Micron regarding NMQ reduction roadmaps and progress
    Support other customer teams with US based data on NMQ performance
    Support driving the quality mindset & training within US region:
    Bachelor/Master's degree with extensive years of relevant experience
    Experience in the semiconductor industry
    Experience in Professional Field Service Operations
    Experience in Quality management aspects within a high tech business to business environment
    APPS, EUV and/or DUV experience preferred
    Stakeholder management at different levels in organization
    "Able to analyze and draw conclusions from data or report information
    Track record in process improvement/optimization
    This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Requires frequent domestic and/or international travel dependent on company needs
    Must be able to read and interpret data, information, and documents
    Willing to travel to customer sites within the region and to Headquarters when required (Veldhoven/Wilton/San Diego)
    Service Quality Excellence Manager, can be located in 1 of following locations; Diversity and inclusion

    It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

    We recognize that diversity and inclusion is a driving force in the success of our company.
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