Spa and Fitness Manager - Phoenix, United States - Arizona Biltmore

Arizona Biltmore

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us:
Welcome to Pyramid Global Hospitality, where people come first.

As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.

Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company

Location Description:

Welcome to the Arizona Biltmore, A Waldorf Astoria Resort, a legendary destination nestled in the vibrant city of Phoenix, Arizona.

Proudly part of the Pyramid Global Hospitality portfolio, the Arizona Biltmore offers 703 luxurious guest rooms and an impressive 100,000 sq ft of meeting space.

More than just a resort, the Arizona Biltmore seamlessly integrates comfort with career opportunities.

Situated in the heart of Phoenix, the Arizona Biltmore embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront.

As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.

Join us at the Arizona Biltmore, where your pathway to a fulfilling career is guided by an excellent People First Culture.

Here, you're not just part of a professional team; you're an integral part of a historic resort known for its elegance and grandeur.

With spacious guest rooms, expansive meeting spaces, and world-class amenities, every aspect contributes to a workplace that reflects the sophistication and luxury of the Arizona Biltmore.

Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the timeless beauty of the Arizona Biltmore, A Waldorf Astoria Resort

Overview:

As a Spa and Fitness Manager, you would be responsible for managing operations of all the fitness facilities, fitness, and wellness activations, and resort membership in a manner that delivers an excellent guest and member experience while managing the fitness team and guest relationships.

Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage operations of the fitness areas (including fitness center, tennis, pickleball, and yoga room)
Responsible for the operation of fitness, wellness, and family activations for guests and private groups
Manage team members to ensure high motivation, empower them to provide of highquality service and ongoing development
Manage customer feedback effectively to ensure continuous service and program improvement
Act as day to day liaison on all aspects of resort membership and provide new member set up and orientation
Ensure customers and guests receive friendly and consistent personalized service from all fitness instructors and attendants
Respond to audits to ensure continual improvement is achieved
Complete required month end reports, forecasts, payroll, and monitoring of team member hours worked
Use technology solutions to maintain supplies and inventories, operate an online booking platform for fitness classes, scheduling and payroll, membership database, and project management
Manage staff performance issues in compliance with company policies and procedures
Maintain required security checklists related to safety and cleanliness of equipment and ensure all department procedures are followed
Ensure health, safety and OSHA regulations are complied with in the Fitness facilities and Membership club and rules are observed by members, clients and guests
Assist Tierra Lun Spa Management with the recruiting, managing, training and development of the team and support when required

Qualifications:

Supervisory experience in a hospitality environment
Ability to motivate team members
Ability to oversee wellness, family, and fitness programming and an interest in developing new concepts
Administrative abilities that leverage current