Director of Customer Transformation - Burlington, United States - NetBrain

Description

Founded in 2004, NetBrain is the leader in no-code network automation.

Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management.

Today, over 2,500 of the world's largest enterprises and managed services providers leverage NetBrain's platform.


_ What We Need_
NetBrain is looking for a Director of Customer Transformation in the CEO's office for our rapidly growing company. We need a leader with a strong engineering mindset and proven ability to transform customers through services.


_The Impact You'll Make_
In this role, you will work closely with the CEO to develop strategies and best practices for customer transformation. You will work with cross-functional leaders to develop, implement, and improve processes and solutions needed for customer transformation. You will also develop strategies for recruiting and developing talents for customer transformation.


_ What You'll Do_

• Develop the strategies and best practices for customer transformation
• Develop, implement, and improve the processes and solutions needed for customer transformation
• Create and implement the strategies for recruiting and developing talents for customer transformation
• Provide thought leadership in how Network Operations can be automated and transformed for global Enterprises and MSPs
• Develop, execute, and improve automation playbooks on use cases, and problems that can be resolved by nocode automation.

_Who You Are_

• 5+ years of service experience
• Team management experience
• Proven leader for customer transformation
• Excellent communication skills
• Proven problemsolving skills