- Serve as the show management contact to assigned clients for event show service needs and support.
- Proactively provide project and event management direction from initial client request, order entry, production, shipping and post-show requirements.
- Populate and organize deadline dates for critical show events and logistics in project management software.
- Create and update show services estimates for clients with accurate pricing and quotes from preferred vendors.
- Create project schedules for clients' trade show appearances and ensuring that all deadlines are met and that client decisions/responses are obtained in a timely manner.
- Create and cultivate positive relationships with vendors and trade show venues to effectively coordinate outside services.
- Manage and complete the ordering for all services for upcoming client shows. Review all floor plans, electrical layouts, insurance information, etc.
- Compile show service estimates, timelines and show service synopses and deliver to clients.
- Secure transportation of all client exhibit properties to and from show site.
- Coordinate on-site event labor for install and dismantle of exhibits.
- Manage client inventory and track assets.
- Support other team members to ensure show management process is impeccably executed, as well as collaborate with other internal departments to ensure overall client satisfaction.
- Perform general office duties, including filing, order office supplies, open/close office, answer phones and other duties as assigned.
- High School Diploma. Associate or Bachelors degree preferred.
- Minimum four (4) years trade show, event planning or related customer service and/or operations experience in retail or hospitality management.
- Excellent interpersonal communication and organizational skills.
- Ability to prioritize and multitask in a team environment while working under deadlines.
- Exemplary time management capabilities coupled with a motivated work ethic.
- Proficient in Microsoft 365 applications (e.g., Outlook, Excel, Word), Adobe Acrobat Pro and Claris FileMaker (or other database experience).
- Willingness to answer show related calls and e-mails from vendors, clients and team members outside standard work hourspossible nights and weekends.
- Readiness to travel to client trade shows, as needed on the rare occasion.
- Able to sit, stand or walk around for the length of work shift, up to eight hours.
- Able to work in conditions typical of an open-concept office, and quiet to moderately loud environments, as well as in conditions typical of a warehousing environment.
- Able to frequently push, pull, lift and/or move objects up to 10 pounds and occasionally push, pull, lift and/or move objects up to 50 pounds.
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Client Services Coordinator - St Paul, United States - Nimlok North
3 weeks ago
Description
Company Description
Nimlok North is a leader in crafting custom modular exhibits that drive business growth. Our focus is on creating striking environments that amplify our clients' brand, products and/or services and that facilitate meaningful audience engagement. We take a consultative approach to understand our clients' brand and marketing objectives to create scalable solutions that propel their businesses forward. Join us and be part of the Nimlok North difference
Role Description
As a Client Services Coordinator at Nimlok North, you will play a crucial role in delivering comprehensive planning and service experiences to our clients. Located in St Paul, MN, this full-time position involves providing expert guidance, consultation and logistics coordination for the show services aspect of trade show events to ensure seamless execution.
This position reports to the Head of Production and Operations and offers a thrilling opportunity for a talented individual to excel in the field of trade show events and show services management.
Key Responsibilities
The responsibilities, duties and outcomes of this position may change. Nimlok North reserves the right to add or delete duties and responsibilities. This job descriptionis intendedto describe the general level of work to be performed; itis not intendedto be all-inclusive.
Qualifications & Requirements
Physical/Environmental Requirements
Salary: $55,000/yr - $65,000/yr (DOQ) Full-time On-site Exempt
Featured benefits: PTO, 401(k), 401(k) match, medical insurance, dental insurance, life insurance, EAP, FSA, HSA
We appreciate you expressing interest in this role by submitting your application via Easy Apply on LinkedIn; however, please follow up directly with us via e-mail by sending your brief note of interest and resume (PDF preferably) to , with Client Services Coordinator in the subject line. Thank you
