Business Analyst Liaison - Bradenton, United States - Manatee County, FL

Description

Salary:
$67, $105,200.00 AnnuallyLocation : Bradenton, FL

Job Type:
Full-Time (Salaried)

Job Number:
Department: Information TechnologyDivision: Business Services
Opening Date: 04/26/2024
Closing Date: 5/6/2024 11:59 PM EasternGeneral InformationAdministration Building1112 Manatee Ave., W Bradenton, FL. 8 am - 5 pm

Pay Grade: 6Professional, tactical, and strategic information technology work requiring an incumbent to produce expert analytical and technical work products.

The incumbent identifies and resolves complex problems and projects of a nature that lower-level employees are unable to solve or overcome, including analysis, design, development, configuration, testing, training, documentation, and production support.

Work requires creative and original thinking and is performed under the general direction of senior professionals with extensive latitude for individual and team initiative, judgment, and discretion.

The incumbent works with customers to determine hardware, software, and system functional requirements through business analysis, and facilitates strategic planning initiatives to achieve business value through partnership.

The incumbent reports to a senior manager, or designee.


Working Conditions:
Indoor/office situation; high noise environment while performing certain responsibilities. Lifting equipment up to 50 lbs. alone; up to 75 lbs. with assistance.


Job DescriptionEssential Functions:
These are intended only as illustrations of the various types of work performed.

The omission of specific duties does not exclude them from the positionThe incumbent is an effective team player, and provides advanced technical leadership skills in a manner that fosters commitment, team spirit, pride, and mutual trust and respect; and manages the work of othersThe incumbent is self-motivated, and a champion for organizational change committed to challenging the status quo; and facilitates business process disciplines in performing work assignments in an effective and efficient manner, while providing recommendations for continuous improvementsAssesses resources and capabilities to influence and develop others to change or improve standards, policies, procedures, and work plans to enable high-performanceContributes to project plans, executes, and supports business strategies and solutions that meet critical success factors and desired outcomes, with appropriate key performance indicators for monitoring and controlsThe incumbent is an ambassador for a shared vision with the ability to work with others to achieve that visionLeverages the PMO for planning, implementing, reporting and evaluating work; and champions the discipline of project managementCreates business cases that justify cost in terms of business value and return on investment, and maintains the highest standards of financial stewardshipProvides for service level criteria, and meets or exceeds service level commitments in pursuit of customer satisfactionManages customer expectations through Business Relationship ManagementStays on the cutting-edge of relevant technology by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizationsTakes ownership for troubleshooting highly complex technical, organizational, and controversial problems and projects, and provides corrective actions driven by a sense of urgencyRegularly prepares and delivers verbal and written presentations to peers, with occasional presentations to executives and customers at various levels of the organizationSupports and participates in employee developmental plans, and evaluates, counsels, and rates organizational and employee performanceTrains and mentors colleagues and lower-level employees as a subject matter expertPerforms other related work as assigned or required Minimum QualificationsExpert-level proficiency and highly-advanced experience in one or more of the following fields: Database Administration, Network Services, Desktop Services, Server Administration, Application Design, Application Development, Solution Life-Cycle Management, Enterprise Architecture, Quality Assurance, Incident/Problem Management, Change Management, Configuration Management, Security Management, Financial Management, Service Management, Customer Service Center, Production Application Services, Storage Area Network, Middleware Services, Project/Portfolio Management, Document Management, Wireless Communications, Telecommunications, Radio, Audio Visual, Geographical Information Services, Internet/Web Services, Business Intelligence, and Organizational Development.

Subject matter experience must be current with particular emphasis on leadership, innovation, and customer service accomplishments. Must be committed to self-development.

Seven years of relevant information technology experience;or Five years of relevant information technology experience and an Associate Degree in information technology, computer science, computer technology, or related field;or Three years of relevant information technology experience and a Bachelor Degree in information technology, computer science, computer technology, or related field;or Equivalent combination of education, training, and experience in information technology;and One year of leadership experienceMay Also Require:

A valid Florida Driver's LicenseAssignment to work a variety of work schedules including compulsory work periods such as call-outs, maintenance windows, special assignments, emergencies, and disaster situations.

Candidate to demonstrate competencies and possess certifications in one or more specific fields.

Other highly desirable knowledge, skills, abilities, and credentials relevant to the position such as ITIL, EPAS, SDLC, PMBOK, and other related certificationsKnowledge, Skills, and Abilities:

Knowledge in standard office practices, policies, procedures, personal computers, operating systems and related software applicationsAbility to multi-task, with proficiency in managing personal daily activities and complex problems and projects for self and others that may cross section and organizational boundaries.

Proficiency in the use of reference materials to research and solve complex problems.
Proficiency in the application of methods and theory in resolving complex problems and performing technical solution analysis.
Proficiency in applying new technologies, soft skills and procedures to gain acceptance.
Ability to work with others to lead or mentor teams and facilitate groups to achieve success.
Ability to prepare and deliver effective presentations at various levels.
Ability to use diplomacy in dealing with difficult customers and delivery of business services.

Ability to communicate effectively, both verbally and in writing, with peers and others in a clear and concise mannerAbility to communicate with tact, patience and courtesy at all levels of the organization.

Ability to assist lower-level personnel with training of new technologies, processes, and procedures.

Ability to establish and maintain effective work relationships, both inside and outside of the work sectionAbility to self-develop relevant job-related skills for current and future roles.

Ability to understand, follow, and to provide specific instructions, priorities, policies and procedures.
Ability to identify and take ownership in resolving complex problems and troubleshooting.

Knowledge and commitment to quality workmanship, dependability, and the principles of accountability, civility, and ethicsMore This position is required to report during emergency activations.

The Manatee County Board of County Commissioners offers a comprehensive benefits package to regular full-time and part-time employees.

For more information about our employee benefits, which are governed by policy and subject to change, visit: 01 VERY IMPORTANT

• When answering supplemental questions about experience, education or certification, please be sure the information is reflected in the Education, Work Experience and Certificates and Licenses sections of your application.

Must include Monthly Salary, Name of Employer, Location, Phone Number and Duties for each employer in Work Experience.


Note:
"See Resume" is not acceptable. Identify all gaps not related to medical reasons. I acknowledge the above statement 02 If you are claiming Veteran's Preference, please check category of eligibility A disabled veteran who is eligible for receiving compensation under public law administered by Department of Veteran's Affairs and Department of Defense The spouse of a veteran who cannot qualify for employment because of total and permanent service-connected disability, or spouse of a veteran missing in action, captured or forcefully detained by a foreign power A wartime veteran who has served at least 1 day during a wartime period (active duty for training may not be eligible) An un-remarried widow or widower of a Veteran who died of a service-connected disability The mother, father, legal guardian, or un-remarried widow or widower of a service member who died as a result of military service under combat-related conditions as verified by the U.S. Department of Defense A current member of any reserve component for the United States Armed Forces or the Florida National Guard A veteran with a "Honorable" discharge (Active duty for training may not be allowed for eligibility) Not claiming Veteran's Preference 03 Which level of education have you achieved? No high school equivalency High school graduate/equivalent Associates degree Bachelors degree Masters degree 04 Choose one or more of the fields below in which you have expert level proficiency and highly advanced experience. Database Administration Network Services Desktop Services Server Administration Application Design Application Development Solution Life-Cycle Management Enterprise Architecture Quality Assurance Incident/Problem Management Change Management Configuration Management Security Management Financial Management Service Management Customer Service Center Production Application Services Storage Area Network Middleware Services Project/Portfolio Management Document Management Communications Wireless Communications Telecommunications Radio Audio Visual Geographical Information Services Internet/Web Services Business Intelligence Organizational Development 05 Did you check at least one of the fields in question 4? yes no 06 How many years of relevant information technology experience do you have? None 1-2 years 3 years 4 years 5 years 6 years 7 years 8+ years 07 How many years of leadership experience do you have? none 1 year 2 years 3 years 4+ years 08 How would you evaluate your skill level in presenting to senior members of a leadership team? Beginner Intermediate Advanced 09 How would you evaluate your skill level in collecting requirements from stakeholders? Beginner Intermediate Advanced 10 Reflecting on a specific technology initiative where you had to bridge the gap between business stakeholders and technical teams, what strategies did you use to ensure effective communication and understanding between the two groups? a. Regular scheduled team-building workshops b. Detailed project documentation c. One-on-one meetings with stakeholders All of the above 11 In your opinion, what are the key skills that a successful Business Analyst Liaison should possess? a. Analytical thinking and problem-solving b. Strong communication and interpersonal skills c. Project management and organizational skills All of the above 12 Building relationships is crucial in this role. What strategies do use to nurture relationships? a. Regularly communicated with the stakeholders and clients. b. Demonstrated reliability and consistency in delivering results. c. Acted as a trusted advisor and problem solver. All of the above 13 Considering a situation where you had to conduct a cost-benefit analysis for a proposed business solution, what factors did you consider? a. Considered initial investment, operational costs, and potential revenue. b. Evaluated long-term benefits and ROI. c. Analyzed risks and contingencies. All of the above Required Question