Key Account Representative - Herndon, VA
1 day ago
Job description
We're looking for bold, entrepreneurial talent ready to help build something extraordinary — and reshape the future of building products distribution.
QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leading company in the building products distribution industry. On April 30, 2025, QXO completed its first acquisition: Beacon Building Products, a leading distributor in the sector.
We are building a customer-focused, tech-enabled, and innovation-driven business that will scale rapidly through accretive M&A, organic growth, and greenfield expansion. Our strategy is rooted in delivering exceptional customer experiences, improving operational efficiency, and leveraging data, digital tools, and AI to modernize a historically under-digitized industry.
What You'll Do
- Act as the primary point of contact for key customers, addressing their inquiries and concerns through phone calls and email correspondence
- Provide exceptional customer service to bolster sales efforts and enhance customer satisfaction
- Collaborate closely with Outside Sales Representatives (OSR) to strengthen customer relationships and work collectively towards achieving sales targets
- Manage the entire order process from initiation to delivery, including order tracking and recommending complementary products
- Make strategic recommendations to increase the adoption of private label products and digital solutions
- Support OSRs in developing account growth strategies and conducting Quarterly Business Reviews (QBRs)
- Ensure timely and accurate deliveries while assisting with various customer operations
- Efficiently resolve day-to-day customer issues, whether working remotely or from company offices as required
What You'll Bring
- Minimum of 2 years' Sales or Customer Service experience, preferably in building materials
- Strong organizational skills with attention to detail
- Excellent problem-solving abilities and sound judgment
- Effective interpersonal and written/verbal communication skills
- Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)
- Willingness to travel up to 25% for business purposes.
- Comfort with extended periods of desk work and heavy phone/email communication
What you'll earn
- 401(k) with employer match
- Bonus eligibility
- Medical, dental, and vision insurance
- PTO, company holidays, and parental leave
- Annual safety shoe allowance
- Paid training and certifications
- Legal assistance and identity protection
- Pet insurance
- Employee assistance program (EAP)
QXO is an Equal Opportunity Employer.
We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.
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