Dispatcher - Champaign, United States - 217, Inc.

Description

217, INC is looking for a skilled dispatcher. As a locally owned and operated, service-based HVAC, plumbing, sewer, underground and construction company. We are committed to setting a new standard of customer loyalty and providing expert service to the Champaign-Urbana community. We service all major brands and work with homeowners, property management firms, contractors, and businesses of all sizes. We are currently seeking a skilled and knowledgeable dispatcher/data entry to join our 217 team.

Job Duties

• Prepare daily work and run schedules.
• Answer incoming telephone calls, determines purpose of callers, be able to accurately record information given from caller and add to service schedule.
• Greet any visitors/guests/members professionally, determining the nature and purpose of visit.
• Take and resolve complaints, issues, or concerns from customers and public in a positive and professional manner.
• Perform basic clerical duties, such as data entry, filing, photocopying, scanning, etc.
• Assist with Administrative tasks as needed.
• Entering data into the central database
• Cataloguing the data with appropriate tags for ease of reference
• Transferring physical records into a digital filing system
• Retrieving data as requested
• Maintaining and updating the database system as necessary
• Generating periodic reports as needed
• Indexing and filing invoices
• Accurately enter data into corresponding fields within various software programs
• Identify and correct data entry errors using appropriate quality control methods
• Perform related tasks like ordering office supplies and filing documents
• Manage and organize records and files

Qualifications and Skills Requirements:

Education:
High School Diploma/G.E.D and Associates Degree in Business (or related field)

Experience: 1-2 years of data entry or related office experience.

• Multitasking capability without compromising on quality or accuracy.
• Ability to enter data into a computer quickly and accurately.
• Ability to build positive relationships with high level of interpersonal skills.
• Excellent talent to interact with people in a positive and courteous manner.
• Strong written and verbal communication skills.
• Ability to prioritize tasks according to importance in a fastpaced environment.
• Problem solving skills to be able to think quickly on your feet and prioritize the most important situations.
• Must be proficient in handling office equipment including multiple lined telephones, printers, photocopy machines, etc.
• Dependable and punctual.
• Basic knowledge of Microsoft Office Applications, specifically MS Word and Excel
• Ability to type at 50+ WPM

Pay:
$ $22.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Dispatching: 2 years (required)

Ability to Relocate:

• Champaign, IL 61821: Relocate before starting work (required)

Work Location:
In person