Relationship Banker I - Cape Cod, United States - The Cape Cod Five Cents Savings Bank

The Cape Cod Five Cents Savings Bank

Verified Company

Cape Cod, United States

4 days ago

Posted by:

Mark Lane

beBee recruiter

Description

GENERAL SUMMARY:

In this customer-facing role, the Relationship Banker I will provide exceptional customer care to the Bank's customers assisting them with banking transactions, addressing inquiries and assisting with problem resolution at a full-service Cape Cod 5 Retail Banking Center location.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption.
Safeguards customer trust by upholding duty of customer confidentiality
Works to develop a comprehensive knowledge of the Bank's products and services offered, taking responsibility to request assistance for further development needs
Must comply with all required laws, regulations, policies, and procedures.
Timely completion of all assigned learning activities
Actively participate in Banking Center meetings and oneonone coaching sessions
Participation/volunteerism in community groups and events
Additional duties as assigned

Relationship Banker I

EDUCATION, CERTIFICATIONS:

High school diploma or G.E.D. and willingness to pursue higher education
Eligible for Nationwide Mortgage Licensing System (NMLS) registration
Eligible for Notary Public commission

KNOWLEDGE, SKILLS & ABILITIES:

Minimum six months' cash handling experience preferred
Minimum six months' customer service experience
Prior customer relationship building experience
Strong verbal and written communication skills
Critical thinking, decision making and problemsolving skills
Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

Courage
Technology Savviness/Digital Enthusiast
Financial Comprehension
Adaptability and Flexibility
Sales Aptitude
Eager and Agile Learner

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)