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    Customer Care Representative - Roseville, United States - Cresleigh Homes

    Cresleigh Homes
    Cresleigh Homes Roseville, United States

    4 weeks ago

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    Description

    ** Customer Care Representative**

    **Job Category****:** Homes **Requisition Number****:** CUSTO005295 Showing 1 location **Job Details**

    **Description**

    Cresleigh Homes is currently seeking an experienced Customer Care Representative to join our growing team

    The Customer Care Representative must perform a variety of duties managing Service Requests and periodically conducting customer orientations. These duties include, but are not limited to: investigate and identify warrantable issues as reported by homeowners, oversee completion of warranty repairs on all closed homes, monitor and expedite payable repairs, maintain all files (physical or computerized) and update and distribute all customer care related documents and reports as needed.

    **JOB DUTIES:**

    Manage all relationships with the companys customers to ensure professional and successful relationships.

    Develop knowledge of both reading and interpreting blueprints to identify possible hidden causes of Customer Care issues.

    Maintain all Customer Care related issues in physical lot files and electronic files to be stored in the Customer Care office.

    Ensure that copies of all Customer Care related documents are distributed to the main office including letters from homeowners, surveys, sign-offs, and/or letters from the Customer Care office to the homeowners.

    Oversee and schedule all Customer Care related activities on all homes that have closed escrow.

    Implement data entry into computer for tracking purposes and monitoring of data input from other staff members.

    Communicate with all contractors and homeowners as required to communicate progress of repair work.

    Process Customer Care letters per company policy.

    Provide customer support to all maintenance or warranty questions as phoned in to the Customer Care Department.

    Review weekly reports for the status on open tickets.

    Meet with homeowners regarding Customer Care issues and resolve warranty issues in a timely manner per company policy.

    Process work orders for payable repair work.

    **JOB REQUIREMENTS:**

    Basic knowledge of construction standards and practices

    Experience in residential construction or a trade related to the construction of residential dwellings

    Detail oriented and organized

    Ability to adequately diagnose deficiencies and manage the corrections

    Ability to deal with stress

    Ability to work independently

    Basic computer skills

    Must be able to communicate effectively, verbally and in writing, with co-workers, supervisors, subcontractors, consultants, inspectors and customers/home buyers**.**

    **We Offer:**

    Medical, Dental, Vision Insurance

    Life and Disability Insurance

    401K Retirement plan with company match

    Health Club reimbursement

    Paid time off; Holidays, Vacation, Sick

    Competitive wages plus monthly AUTO allowance

    *Cresleigh Homes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Erin Dilday to let us know the nature of your request.*

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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